Product Support Consultant: Ads Solutions Expert

Google LLC; Polska; Sur place; PLN 248 000 - 254 000; Plein temps

Avantages offerts par ce poste

Equity

Bonus target (15%)

Benefits

Résumé du poste

Google LLC in Poland’s gTech Ads Customer Experience team seeks a Product Support Consultant to own end-to-end customer solutions, troubleshoot issues, and liaise with internal and external stakeholders. You will apply deep product knowledge to support advertisers and sales teams and help ensure a smooth journey for clients.

This role requires fluent English and a strong analytical mindset, with a focus on policy adherence and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent practical experience is required.
• Experience in project or program management, consulting, or a client-facing role.
• Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
• Ability to communicate in English fluently to support client relationship management in this region.

Responsabilités

• Own end-to-end customer solutioning and troubleshoot tasks for gTech Ads customers.
• Liaise with internal/external stakeholders to communicate customer issues and questions.
• Apply deep product knowledge to resolve issues and improve customer journey.

Connaissances

Project management

Client-facing

Troubleshooting

English communication

Formation

Bachelor’s degree or equivalent practical experience

Outils

Google Ads

Description du poste

Google LLC in Poland’s gTech Ads Customer Experience team seeks a Product Support Consultant to own end-to-end customer solutions, troubleshoot issues, and liaise with internal and external stakeholders. You will apply deep product knowledge to support advertisers and sales teams and help ensure a smooth journey for clients.

This role requires fluent English and a strong analytical mindset, with a focus on policy adherence and cross-functional collaboration.