Product Specialist, Policy gTech Ads Customer Experience (English)

Google; Wrocław; On-site; PLN 248,000 - 254,000; Full time

Benefits offered by this job

Equity

Bonus target 15%

Job summary

Google LLC in Wroclaw, Poland, is seeking a Product Specialist for Policy gTech Ads Customer Experience (English). You will own end-to-end customer solutions, troubleshoot, and apply deep product knowledge to support advertisers and Sales teams across regions.

The role emphasizes cross-functional collaboration, strategic problem solving, and data-driven action plans to improve product adoption and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in project or program management, consulting, or a client-facing role.
• Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
• Ability to communicate in English fluently to support client relationship management in this region.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
• Share insights and provide expertise to our partner teams to support product and process improvements.

Skills

English fluency

Education

Bachelor's degree or equivalent practical experience

Job description

Product Specialist, Policy gTech Ads Customer Experience (English)

Share Product Specialist, Policy gTech Ads Customer Experience (English)

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in project or program management, consulting, or a client-facing role.
• Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
• Ability to communicate in English fluently to support client relationship management in this region.

Preferred qualifications:

• Experience in business analysis to conduct analytics, build dashboards, and provide actionable recommendations.
• Strong problem-solving experience to develop strategic perspectives on customer-focused solutions.
• Knowledge and experience using Google Ads or other online advertising solutions and understanding of the digital media landscape.
• Proven track record of working effectively in a cross-functional environment with stakeholders from varied backgrounds.
• Demonstrated ability to manage and influence stakeholders, supported by strong written and verbal communication skills.

About the job

gTech Ads Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant, you will have deep product knowledge, provide high quality customer support and ‘own’ end to end customer solutioning. You will focus on managing troubleshooting tasks, use your investigative and problem-solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.

You will focus on upholding and enhancing core policies, including account suspensions, Ad disapprovals, and certifications.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits

Learn more about benefits at Google .

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
• Share insights and provide expertise to our partner teams to support product and process improvements.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.