Product Specialist, Policy gTech Ads Customer Experience (English)

Google; Polska; On-site; PLN 248,000 - 254,000; Full time

Benefits offered by this job

Equity

Bonus target (15%)

Benefits

Job summary

Google LLC in Poland’s gTech Ads Customer Experience team seeks a Product Support Consultant to own end-to-end customer solutions, troubleshoot issues, and liaise with internal and external stakeholders. You will apply deep product knowledge to support advertisers and sales teams and help ensure a smooth journey for clients.

This role requires fluent English and a strong analytical mindset, with a focus on policy adherence and cross-functional collaboration.

Qualifications

• Bachelor’s degree or equivalent practical experience is required.
• Experience in project or program management, consulting, or a client-facing role.
• Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
• Ability to communicate in English fluently to support client relationship management in this region.

Responsibilities

• Own end-to-end customer solutioning and troubleshoot tasks for gTech Ads customers.
• Liaise with internal/external stakeholders to communicate customer issues and questions.
• Apply deep product knowledge to resolve issues and improve customer journey.

Skills

Project management

Client-facing

Troubleshooting

English communication

Education

Bachelor’s degree or equivalent practical experience

Tools

Google Ads

Job description

gTech Ads Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Support Consultant, you will have deep product knowledge, provide high quality customer support and ‘own’ end to end customer solutioning. You will focus on managing troubleshooting tasks, use your investigative and problem-solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. You will focus on upholding and enhancing core policies, including account suspensions, Ad disapprovals, and certifications. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video . Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Poland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits

Learn more about benefits at Google (https://www.google.com/about/careers/applications/benefits/).

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in project or program management, consulting, or a client-facing role.
• Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
• Ability to communicate in English fluently to support client relationship management in this region.

Preferred qualifications:

• Experience in business analysis to conduct analytics, build dashboards, and provide actionable recommendations.
• Strong problem-solving experience to develop strategic perspectives on customer-focused solutions.
• Knowledge and experience using Google Ads or other online advertising solutions and understanding of the digital media landscape.
• Proven track record of working effectively in a cross-functional environment with stakeholders from varied backgrounds.
• Demonstrated ability to manage and influence stakeholders, supported by strong written and verbal communication skills.
• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google’s advertisers and Sales teams, agencies and partners.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
• Share insights and provide expertise to our partner teams to support product and process improvements.