Product Support Specialist, Ads Policy & CX

Google LLC; Wrocław; Sur place; PLN 248 000 - 254 000; Plein temps

Avantages offerts par ce poste

Equity

Bonus target 15%

Résumé du poste

Google LLC in Wroclaw, Poland, is seeking a Product Specialist for Policy gTech Ads Customer Experience (English). You will own end-to-end customer solutions, troubleshoot, and apply deep product knowledge to support advertisers and Sales teams across regions.

The role emphasizes cross-functional collaboration, strategic problem solving, and data-driven action plans to improve product adoption and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in project or program management, consulting, or a client-facing role.
• Experience in technical troubleshooting or customer support, and owning end-to-end experiences and solutions.
• Ability to communicate in English fluently to support client relationship management in this region.

Responsabilités

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
• Share insights and provide expertise to our partner teams to support product and process improvements.

Connaissances

English fluency

Formation

Bachelor's degree or equivalent practical experience

Description du poste

Google LLC in Wroclaw, Poland, is seeking a Product Specialist for Policy gTech Ads Customer Experience (English). You will own end-to-end customer solutions, troubleshoot, and apply deep product knowledge to support advertisers and Sales teams across regions.

The role emphasizes cross-functional collaboration, strategic problem solving, and data-driven action plans to improve product adoption and customer satisfaction.