Product Support Analyst II

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 70,000 - 120,000; Full time

Benefits offered by this job

Culture celebration day

Community service day

Private medical care

Life Insurance

Employee Assistance Program

Professional trainings and credential支

Wellbeing program

Online social fund platform

Social, sport and integration events

Onboarding program

Job summary

Brown Brothers Harriman & Co. in Kraków seeks a Product Support Analyst to help improve processes and support the Alternatives platform. You will partner with business users, tech teams, and vendors to deliver system enhancements and drive efficiency.

The role requires several years in financial services and strong requirements gathering, documentation, and UAT leadership. The position offers a hybrid work model with in-office days aligned to family needs.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or equivalent experience.
• 3+ years of business analysis, quality assurance, project management, or related experience.
• 5+ years of financial services experience preferred.
• Experience working on systems implementations or business transformation projects preferred.
• Knowledge of alternative investment products and fund administration preferred.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills, attention to detail, and ownership mindset.
• Demonstrated leadership and mentoring experience.

Responsibilities

• Analyze business processes, identify opportunities for improvement, and recommend effective solutions.
• Gather, document, and validate business requirements and functional specifications.
• Manage and support project delivery, including implementation planning, testing, training, and rollout activities.
• Lead and coordinate User Acceptance Testing (UAT), including test planning, execution, defect management, and results analysis.
• Partner with business users, technology teams, and vendors to design and implement solutions.
• Identify gaps, risks, and process inefficiencies and recommend enhancements.
• Provide end-user support, training, and documentation for new functionality.
• Serve as a subject matter expert for applications and operational processes.
• Mentor junior Product Support Analysts and review business requirements documentation.
• Support ongoing operational excellence through service reviews and continuous improvement initiatives.

Skills

Analytical skills

Communication skills

Stakeholder management

Leadership / mentoring

Problem-solving

Education

Bachelor's degree in Accounting, Finance, Business

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the Team The Alternative Product Team supports Alternative Fund Accounting and Fund Administration through process improvement, application development, and production support. The Product Support Analyst partners with business teams, technology teams, and vendors to identify business needs, deliver system enhancements, improve operational efficiency, and support strategic initiatives across the Alternatives platform.

Key Responsibilities

• Analyze business processes, identify opportunities for improvement, and recommend effective solutions.
• Gather, document, and validate business requirements and functional specifications.
• Manage and support project delivery, including implementation planning, testing, training, and rollout activities.
• Lead and coordinate User Acceptance Testing (UAT), including test planning, execution, defect management, and results analysis.
• Partner with business users, technology teams, and vendors to design and implement solutions.
• Identify gaps, risks, and process inefficiencies and recommend enhancements.
• Provide end-user support, training, and documentation for new functionality.
• Serve as a subject matter expert for applications and operational processes.
• Mentor junior Product Support Analysts and review business requirements documentation.
• Support ongoing operational excellence through service reviews and continuous improvement initiatives.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or equivalent experience.
• 3+ years of business analysis, quality assurance, project management, or related experience.
• 5+ years of financial services experience preferred.
• Experience working on systems implementations or business transformation projects preferred.
• Knowledge of alternative investment products and fund administration preferred.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills, attention to detail, and ownership mindset.
• Demonstrated leadership and mentoring experience.

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance.
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family.
• You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

We value diverse experiences. We value diverse experiences and transferrable skillsets.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development - so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice - creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help – which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often - pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.