Product Support Analyst

Brown Brothers Harriman & Co.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Brown Brothers Harriman & Co. in Kraków is seeking an ADX Solutions Analyst to translate business needs into scalable data and process solutions.

You will analyze requirements, document processes, and coordinate with delivery, technology, product, and client-facing teams across multiple regions. The role emphasizes collaboration, production support, onboarding, and continuous improvement, with a hybrid work model (office 3 days/week).

Qualifications

• 4+ years of experience in alternative investment fund servicing, asset servicing operations, digital product support, or a related field.
• Familiarity with Agile, Waterfall, and SDLC delivery frameworks, including requirements documentation, testing, and implementation support.
• Demonstrated interest in using technology and data to improve business processes, user experience, control, and scale.

Responsibilities

• Support execution of the roadmap for BBH’s expanding ADX investment program, helping to deliver initiatives aligned with business priorities and user needs.
• Continued support of growing user community and production support needs.
• Collaborate with client service, product, technology, and operations stakeholders to gather business requirements, document current-state and future-state processes, and support solution design.
• Assist with acceptance testing, defect triage, release readiness, and production deployment activities to help ensure solutions are implemented effectively and sustainably.
• Support onboarding, training, and adoption activities for internal and external users of new and enhanced ADX capabilities.
• Serve as an internal advocate for technology-enabled process improvement, helping streamline workflow, reduce risk, improve controls, and build operational scale.
• Help identify, assess, and address product and service gaps, overlaps, and deficiencies, including by preparing analysis, recommendations, and supporting documentation.
• Contribute to BBH’s enterprise-wide data strategy and development program, with a particular focus on Alternatives data, reporting, workflow, and digital servicing capabilities.
• Track open items, decisions, risks, and dependencies across assigned initiatives, ensuring clear communication and timely follow-up with stakeholders.
• Support a collaborative, continuous-improvement culture across geographically dispersed teams.

Skills

Agile

SDLC

Analytical thinking

Cross-functional collaboration

Documentation

Education

Bachelor's degree in a related field

Tools

Jira

Stakeholder management

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model: 3 days per week in the office / 2 days for a parent of a child up to 4 years old

About the team

The ADX Solutions Analyst will contribute to the success and growth of BBH’s Alternative Fund Services business by supporting delivery of the ADX investment program. This role will help translate business needs into scalable solutions by analyzing service gaps, documenting requirements, supporting testing, and coordinating with service delivery, technology, product, and other stakeholders through production deployment and ongoing production use. The analyst will support ideation, prototyping, solution proposals, issue resolution, and adoption activities that advance BBH’s Alternatives data strategy while improving workflow, control, and operational scale. Based in Krakow, this individual will collaborate closely with colleagues across service delivery, systems, product management, and client-facing teams in Boston, Luxembourg, London, and Krakow.

Some of your key responsibilities include

• Support execution of the roadmap for BBH’s expanding ADX investment program, helping to deliver initiatives aligned with business priorities and user needs.
• Continued support of growing user community and production support needs.
• Collaborate with client service, product, technology, and operations stakeholders to gather business requirements, document current-state and future-state processes, and support solution design.
• Assist with acceptance testing, defect triage, release readiness, and production deployment activities to help ensure solutions are implemented effectively and sustainably.
• Support onboarding, training, and adoption activities for internal and external users of new and enhanced ADX capabilities.
• Serve as an internal advocate for technology-enabled process improvement, helping streamline workflow, reduce risk, improve controls, and build operational scale.
• Help identify, assess, and address product and service gaps, overlaps, and deficiencies, including by preparing analysis, recommendations, and supporting documentation.
• Contribute to BBH’s enterprise-wide data strategy and development program, with a particular focus on Alternatives data, reporting, workflow, and digital servicing capabilities.
• Track open items, decisions, risks, and dependencies across assigned initiatives, ensuring clear communication and timely follow-up with stakeholders.
• Support a collaborative, continuous-improvement culture across geographically dispersed teams.

Qualifications

• 4+ years of experience in alternative investment fund servicing, asset servicing operations, digital product support, technology delivery, or a related field.
• Familiarity with Agile, Waterfall, and SDLC delivery frameworks, including requirements documentation, testing, and implementation support.
• Demonstrated interest in using technology and data to improve business processes, user experience, control, and scale.
• Analytical and strategic mindset with strong attention to detail and the ability to break down complex business problems into practical next steps.
• Effective verbal and written communication skills, including the ability to produce clear documentation, status updates, and presentation materials.
• Ability to work independently while collaborating effectively with virtual and geographically dispersed teams.
• Ability to work accurately and quickly under pressure while managing multiple and competing priorities.
• Prior experience supporting change initiatives, including planning, implementation, user readiness, or post-implementation support.
• Creative critical-thinking skills, including the ability to identify issues, propose solutions, and follow through to resolution.
• Proven collaborator with a team-oriented, continuous-improvement mindset.

We value diverse experiences.

We value diverse experiences and transferrable skillsets.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help – which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.