Product Support Analyst

Brown Brothers Harriman; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking an ADX Solutions Analyst based in Kraków to support delivery of the ADX investment program. The role involves translating business needs into scalable solutions, documenting requirements, and coordinating with global teams across product, technology, and client service.

The successful candidate will help drive adoption, support testing, and contribute to BBH's data strategy for Alternatives, while ensuring processes are efficient and controlled.

Qualifications

• Experience with alternative investment fund servicing or related field.
• Familiarity with Agile, Waterfall, and SDLC delivery frameworks.
• Strong analytical mindset and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and with geographically dispersed teams.

Responsibilities

• Support execution of the roadmap for BBH's expanding ADX investment program and deliver initiatives.
• Support growing user community and production support needs.
• Gather business requirements, document current/future processes, and support solution design.
• Assist with acceptance testing, defect triage, and release readiness.
• Support onboarding, training, and adoption for internal/external users of ADX capabilities.
• Advocate for tech-enabled process improvement to streamline workflow and reduce risk.
• Identify and address product/service gaps and deficiencies with recommendations.
• Contribute to BBH's enterprise data strategy, focusing on Alternatives data and workflows.
• Track open items, decisions, risks, and dependencies across initiatives.

Skills

Agile delivery

Waterfall

SDLC

Analytical thinking

Communication

Cross-team collaboration

Problem solving

Independent work

Job description

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the team:

The ADX Solutions Analyst will contribute to the success and growth of BBH's Alternative Fund Services business by supporting delivery of the ADX investment program. This role will help translate business needs into scalable solutions by analyzing service gaps, documenting requirements, supporting testing, and coordinating with service delivery, technology, product, and other stakeholders through production deployment and ongoing production use. The analyst will support ideation, prototyping, solution proposals, issue resolution, and adoption activities that advance BBH's Alternatives data strategy while improving workflow, control, and operational scale.

Based in Krakow, this individual will collaborate closely with colleagues across service delivery, systems, product management, and client-facing teams in Boston, Luxembourg, London, and Krakow.

Some of your key responsibilities include:

• Support execution of the roadmap for BBH's expanding ADX investment program, helping to deliver initiatives aligned with business priorities and user needs.
• Continued support of growing user community and production support needs.
• Collaborate with client service, product, technology, and operations stakeholders to gather business requirements, document current-state and future-state processes, and support solution design.
• Assist with acceptance testing, defect triage, release readiness, and production deployment activities to help ensure solutions are implemented effectively and sustainably.
• Support onboarding, training, and adoption activities for internal and external users of new and enhanced ADX capabilities.
• Serve as an internal advocate for technology-enabled process improvement, helping streamline workflow, reduce risk, improve controls, and build operational scale.
• Help identify, assess, and address product and service gaps, overlaps, and deficiencies, including by preparing analysis, recommendations, and supporting documentation.
• Contribute to BBH's enterprise-wide data strategy and development program, with a particular focus on Alternatives data, reporting, workflow, and digital servicing capabilities.
• Track open items, decisions, risks, and dependencies across assigned initiatives, ensuring clear communication and timely follow-up with stakeholders.
• Support a collaborative, continuous-improvement culture across geographically dispersed teams.

Qualifications:

• 4+ years of experience in alternative investment fund servicing, asset servicing operations, digital product support, technology delivery, or a related field.
• Familiarity with Agile, Waterfall, and SDLC delivery frameworks, including requirements documentation, testing, and implementation support.
• Demonstrated interest in using technology and data to improve business processes, user experience, control, and scale.
• Analytical and strategic mindset with strong attention to detail and the ability to break down complex business problems into practical next steps.
• Effective verbal and written communication skills, including the ability to produce clear documentation, status updates, and presentation materials.
• Ability to work independently while collaborating effectively with virtual and geographically dispersed teams.
• Ability to work accurately and quickly under pressure while managing multiple and competing priorities.
• Prior experience supporting change initiatives, including planning, implementation, user readiness, or post-implementation support.
• Creative critical-thinking skills, including the ability to identify issues, propose solutions, and follow through to resolution.
• Proven collaborator with a team-oriented, continuous-improvement mindset.

We value diverse experiences. We value diverse experiences and transferrable skillsets.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless