Product Owner - Salesforce Service Cloud | AI & Automation

Worldline; Województwo mazowieckie; On-site; PLN 150,000 - 240,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is seeking a Product Owner for Salesforce Service Cloud to define the product vision, translate business goals into measurable outcomes, and collaborate closely with architects and delivery teams on implementation.

You will build strong cross-functional relationships with customer service managers, analysts, and developers, own the backlog, present user stories, participate in sprint planning, and drive testing, release readiness, and user adoption.

Qualifications

• Experience as Product Owner/PM/BA delivering Salesforce Service Cloud solutions.
• Strong knowledge of Salesforce Service Cloud and its use in customer service and case management.
• Familiarity with Salesforce AI capabilities, such as Einstein.
• Experience owning a product backlog and working with Agile delivery teams.
• Excellent communication, facilitation, and decision-making skills.
• Professional fluency in English; additional European language is a plus.

Responsibilities

• Based on customer service strategy and priorities, communicate the Salesforce Service Cloud vision and objectives that meet business goals.
• Translate business goals into product outcomes in collaboration with the business analyst.
• Build cross-functional relationships with managers, analysts and delivery teams to select the best improvement opportunities (incl. automation and AI).
• Present user stories to delivery teams in refinement sessions.
• Participate in Sprint planning and suggest adjustments as needed.
• Ensure the solution supports effective customer service processes and matches expectations.
• Guide testing and release readiness with delivery teams and business users.
• Drive user adoption through stakeholder communication, training, documentation, and change-management activities.
• Monitor KPIs and drive continuous improvement.
• Discuss alignment with Salesforce platform standards, data quality, security, and regulatory requirements.

Skills

Product Owner/PM/BA Salesforce Service

Salesforce Service Cloud

Salesforce AI (Einstein)

Agile delivery

Stakeholder engagement

English proficient

Communication & facilitation

Analytical problem solving

Tools

Salesforce Service Cloud

Salesforce AI / Einstein

Job description

Worldline is seeking a Product Owner for Salesforce Service Cloud to define the product vision, translate business goals into measurable outcomes, and collaborate closely with architects and delivery teams on implementation.

You will build strong cross-functional relationships with customer service managers, analysts, and developers, own the backlog, present user stories, participate in sprint planning, and drive testing, release readiness, and user adoption.