Product Expert (FP&A)

The HEINEKEN Company; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków (Heineken Business Services Poland) seeks a Product Expert to be the main contact for central product teams and D&T. You will support product maintenance, development, and training, enabling value delivery across the HEINEKEN ecosystem.

The role involves collaborating with global teams, driving backlog development with the Product Owner, and ensuring product performance through testing and documentation.

Qualifications

• At least 3–5 years of relevant experience in an international shared service or BPO environment.
• Affinity with process (FP&A) related technology and methodologies.
• Proven experience with IT transformation projects and facilitating design/validation workshops.
• Strong stakeholder management and ability to build collaborative relationships.
• Good analytical skills and stakeholder management.

Responsibilities

• Support the implementation of Global Solutions based on HEINEKEN Enterprise Process Model (HEPM).
• Assist central business product team with design and deployment queries.
• Perform initial assessment of product design changes and requests for improvements.
• Lead the development of backlog items with Product Owner for new features.
• Report on product performance and support Product Owner in BAU activities.
• Conduct business testing during system upgrades and new functionalities.
• Update central teams on product developments and deliver trainings.
• Develop communication materials related to New Ways of Working and update product docs.

Skills

Stakeholder management

Analytical skills

Process/FP&A knowledge

IT transformation

Communication

Tools

SAP

Job description

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Product Expert holds a detailed knowledge of the product (both process and technology) and is a key point of contact for central business product team and central D&T product team.

Product Expert supports Product Owner mainly in operational activities related with product maintenance and product development. This enables Product Owner to focus on activities which build and increase product value.

Your Responsibilities Would Include

• supporting the implementation of the Global Solution(s) based on the HEINEKEN Enterprise Process Model (HEPM)
• supporting central business product team in complex queries on product design and deployment
• performing primary assessment of product design CRs, BRDs, requests for improvements
• leading the development of backlog items confirmed with the Product Owner as new product features
• reporting on/supporting PO ensuring product performance
• performing business testing during system upgrades and new functionalities implementation
• Updating central business product team about product developments
• delivering trainings to central business product team
• developing and coordinating communication materials related to New Ways of Working
• updating product documentation
• producing product engagement materials (demos, Workplace posts, newsletter, sharepoint etc)
• supporting BAU team in managing key users community
• supporting Product Owner in any product related activities not mentioned above
• identifying improvement opportunities and integrating best practices for future resolution
• developing core end to end HEINEKEN process knowledge in the subject area.

You Are a Good Candidate If You Have

• at least 3-5 years of relevant experience in a similar position(application/functional expert) in an international shared service or BPO environment
• affinity and successful track record with process (FP&A) related technology and methodologies
• proven experience with IT transformational projects and in facilitating design and validation workshops
• stakeholder management: ability to build, maintain and enhance collaborative business relationships, including with the OpCo (management) teams
• good analytical skills & strong stakeholder management.

You Are a Perfect Match If You Also Have

• knowledge of HEINEKEN’s operations, preferably at Group and OpCo level
• demonstrated multi-cultural experience through international work placements
• knowledge of project management methodologies (P3M, PMP, Prince, Agile)
• experience working with structured and unstructured data
• functional and technical knowledge of SAP.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HBSP Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.