Product Analyst

Akamai Technologies; Kraków; Hybrid; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working options

Health and well-being support

Job summary

Akamai Technologies is looking for a Product Analyst based in Kraków, Poland. In this role, you will help understand customer experiences on our cloud platform through usage data and analytics.

You will partner with product teams to define the ideal customer journey and provide insights. Flexibility to work from home or the office is offered, along with benefits that support health and well-being.

Qualifications

• Experience in a B2B SaaS or developer-focused product environment.
• Comfortable navigating and working with large datasets.
• Experience with event-based instrumentation and measurement.

Responsibilities

• Define what 'good experience' looks like and how to measure it.
• Build and maintain dashboards using analytics tools.
• Instrument new product surfaces with data quality assurance.
• Analyze customer journey friction points.
• Contribute to experience metrics framework.

Skills

Analytics experience

Working with large datasets

Product analytics platform experience

Excellent communication skills

Team player

Familiarity with cloud infrastructure products

Python or R familiarity

Tools

Pendo

Tableau

Amplitude

Mixpanel

Heap

FullStory

Job description

Job Description

Are you a fast learner who is fascinated by technology? Do you like collaborating across teams to deliver operational excellence? Join our Product Experience Team! We are looking for a Product Analyst to help us understand how customers experience our cloud platform. Partnering with internal teams, you'll work with product usage data, in-app behavioral analytics, and customer journey instrumentation to surface insights that shape how we build, onboard, and grow. We are focused on delivering operational excellence while working in an energetic environment.

Responsibilities

• Partnering with product teams to define what "good experience" looks like and how to measure it
• Building and maintaining dashboards in tools like Pendo, Tableau, or similar, and using the data to help answer questions and drive our business forward
• Instrumenting new product surfaces by working with engineers to define event taxonomies, validate tracking, and ensure data quality
• Analyzing funnels, retention curves, and feature adoption to identify friction points in the customer journey
• Contributing to our experience metrics framework and helping establish analytics standards across the product organization

Qualifications

• Have analytics experience, ideally in a B2B SaaS or developer-focused product environment
• Be comfortable navigating and working with large datasets
• Have experience with product analytics platform (Pendo, Amplitude, Mixpanel, Heap, FullStory, or equivalent) and understand event-based instrumentation and measurement
• Have excellent written and verbal communications skills to communicate findings clearly to both technical and non-technical audiences
• Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment
• Have experience with cloud infrastructure products, developer tooling, or APIs – would be an asset
• Have familiarity with Python or R for deeper analysis; and exposure to A/B testing frameworks – would be an asset

Benefits

At Akamai, we support your health, well-being, finances, and life beyond work. FlexBase adapts to your job's needs, providing employees the ability to work from home, office, or a combination of both. See our benefits.