Product Analytics & Experience Analyst

Akamai Technologies, Inc.; Poland; Remote; PLN 150,000 - 210,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Product Analyst to understand how customers experience our cloud platform. You will work with product usage data, in-app analytics, and customer journey instrumentation to surface insights that shape onboarding and growth.

You will partner with product teams to define metrics, build dashboards, instrument product surfaces, and analyze funnels and adoption to identify friction points, contributing to analytics standards across the organization.

Qualifications

• Have analytics experience, ideally in a B2B SaaS or developer-focused product environment.
• Be comfortable navigating and working with large datasets.
• Have experience with product analytics platform (Pendo, Amplitude, Mixpanel, Heap, FullStory, or equivalent) and understand event-based instrumentation and measurement.
• Have excellent written and verbal communications skills to communicate findings clearly to both technical and non-technical audiences.
• Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment.
• Have experience with cloud infrastructure products, developer tooling, or APIs - would be an asset.
• Have familiarity with Python or R for deeper analysis; and exposure to A/B testing frameworks - would be an asset.

Responsibilities

• Partnering with product teams to define what "good experience" looks like and how to measure it
• Building and maintaining dashboards in tools like Pendo, Tableau, or similar, and using the data to help answer questions and drive our business forward
• Instrumenting new product surfaces by working with engineers to define event taxonomies, validate tracking, and ensure data quality
• Analyzing funnels, retention curves, and feature adoption to identify friction points in the customer journey
• Contributing to our experience metrics framework and helping establish analytics standards across the product organization

Skills

Analytics experience

Large datasets

Python or R

Tools

Pendo

Amplitude

Mixpanel

Heap

FullStory

Job description

Akamai Technologies, Inc. is seeking a Product Analyst to understand how customers experience our cloud platform. You will work with product usage data, in-app analytics, and customer journey instrumentation to surface insights that shape onboarding and growth.

You will partner with product teams to define metrics, build dashboards, instrument product surfaces, and analyze funnels and adoption to identify friction points, contributing to analytics standards across the organization.