Procurement Operations Specialist

Hitachi, Ltd.; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Hitachi, Ltd. is seeking a Procurement Operations Specialist in Kraków to provide operational support, governance, and data management across IMS processes. You will act as a subject-matter expert for procurement systems and drive continuous improvement with cross-functional teams.

The role emphasizes data governance, process documentation, and user enablement, contributing to digitalization and global standard adoption across procurement operations.

Qualifications

• Bachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, Information Systems, or a related discipline.
• Minimum 2 years of experience in Procurement, Shared Services, Supply Chain, Master Data Management, Business Operations, or a comparable environment.
• Good understanding of procurement processes, governance principles, and customer support models.
• Strong written and verbal communication skills; fluent English; ability to collaborate across functions and geographies.

Responsibilities

• Provide operational support and guidance to internal and external stakeholders across procurement operations and supplier data management.
• Act as a SME for procurement systems, processes, policies, and governance standards to ensure compliance.
• Manage and resolve operational inquiries by collaborating with business users, suppliers, and cross-functional teams.
• Support maintenance, governance, quality, and integrity of procurement data, supplier information, catalogs, content, and knowledge assets.
• Develop and maintain process documentation, user guidance, training materials, and knowledge base content for stakeholder enablement.
• Participate in system implementations, testing, and deployment to ensure readiness and adoption of new capabilities.
• Monitor operational performance, identify opportunities for standardization, simplification, automation, and service improvement.
• Support transformation, digitalization, and continuous improvement initiatives within the IMS operating model.

Education

Bachelor's or Master's degree in a relevant field

Tools

Microsoft Office

Job description

The Opportunity:

The Procurement Operations Specialist provides operational support, process expertise, and business enablement services across the Indirect Materials & Services (IMS) organization. The role acts as a key point of contact for internal stakeholders, supporting effective execution of procurement-related processes, systems, supplier data activities, and governance requirements. It ensures a consistent user experience while promoting compliance, operational excellence, and adoption of global standards.

The role combines operational support, application expertise, supplier master data governance, knowledge management, and continuous improvement responsibilities within a single service-oriented function. It contributes to the development and evolution of the IMS operating model by supporting digitalization, simplification, automation, and user enablement initiatives across global business operations

How You'll Make an Impact:

• Provide operational support and guidance to internal and external stakeholders across procurement operations, supplier data management, and related business processes.
• Act as a subject matter expert for procurement systems, processes, policies, and governance standards, ensuring consistent and compliant execution of activities.
• Manage and resolve operational inquiries, requests, and issues by collaborating with business users, suppliers, Procurement, Finance, IT, and other cross-functional stakeholders.
• Support the maintenance, governance, quality, and integrity of procurement-related data, supplier information, catalogs, content, and knowledge assets.
• Develop, maintain, and continuously improve process documentation, user guidance, training materials, and knowledge management content to support stakeholder enablement and self-service adoption.
• Participate in system implementations, testing activities, process changes, and deployment initiatives to ensure operational readiness and successful adoption of new solutions and capabilities.
• Monitor operational performance, identify opportunities for standardization, simplification, automation, and service improvement, and proactively contribute to efficiency and quality enhancements.
• Support delivery of transformation, digitalization, and continuous improvement initiatives, contributing to the evolution of the global IMS operating model and user experience.

Your Background:

• Bachelor's or Master's degree in Supply Chain Management, Business Administration, Finance, Information Systems, or a related discipline.
• Minimum 2 years of experience in Procurement, Shared Services, Supply Chain, Master Data Management, Business Operations, or a comparable environment.
• Good understanding of procurement processes, business operations, governance principles, and customer support models.
• Strong written and verbal communication skills with the ability to collaborate effectively with stakeholders across functions, business units, and geographies.
• Ability to coordinate activities across multiple stakeholders and work effectively in a complex global environment.
• Strong analytical, organizational, and problem-solving skills, with attention to detail and quality.
• Proficiency in Microsoft Office applications and experience working with enterprise systems and digital platforms.
• Fluent English communication skills. Additional language skills are considered an advantage.

More About Us:

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Applicable only for Poland location align with local law regulations - We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.