Process Operations Manager (AI Automation)

Revolut; Polska; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Revolut Ltd is seeking an Operations Manager to drive transformational improvements across global workflows. You will shape efficiency with process optimisation, automation, and AI-powered solutions, and work cross-functionally to enhance customer experience and operational throughput.

The role requires strong data-driven delivery, stakeholder collaboration, and a track record of scaling complex processes in fast-growth environments.

Qualifications

• 2:1 STEM degree or equivalent from a leading institution.
• 5+ years of experience in operations, process improvement, strategy and operations, or related roles.
• Proven track record designing, improving, and scaling complex operational processes.
• Hands-on experience delivering process automation, workflow optimisation, or technology-driven improvements.
• Experience managing cross-functional projects with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills and ability to drive initiatives end-to-end.
• Fluency in English.

Responsibilities

• Architect and refine comprehensive workflows to boost throughput and scalability.
• Deploy AI and automation to reduce manual work and friction.
• Lead cross-functional projects from diagnosis to rollout and monitoring.
• Collaborate with Product, Engineering, and Operations to translate pain points into technical solutions.
• Track metrics to evaluate system performance and efficiency gains.

Skills

Operations management

Process improvement

Cross-functional collaboration

Data-driven decision making

English fluency

Education

2:1 STEM degree

Tools

SQL

Python

APIs

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We're looking for an Operations Manager to drive operational transformation through process optimisation, automation, and AI-powered solutions. You'll identify opportunities to simplify complex workflows, implement scalable solutions, and work cross-functionally to improve efficiency and customer experience across the business.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Architecting, mapping, and refining comprehensive workflows to boost operational throughput and scalability
• Deploying AI and intelligent automation to eradicate manual work, eliminate friction, and enhance overall output
• Spearheading cross-functional projects from initial diagnostic through to solution rollout and continuous monitoring
• Partnering with Product, Engineering, and Operations stakeholders to convert business pain points into robust technical frameworks
• Resolving complex operational constraints through data-driven analysis and structured problem-solving methodologies
• Tracking essential metrics to evaluate system performance, operational efficiency gains, and bottom-line success
• Fostering continuous optimisation by uncovering new ways to streamline, standardise, and automate existing procedures

What You'll Need

• An impressive academic background, with a 2:1 or equivalent from a leading institution in a STEM discipline or quantitative field, such as engineering, maths, physics, economics, finance, etc.
• 5+ years of experience in operations, process improvement, strategy and operations, or related roles
• A proven track record of designing, improving, and scaling complex operational processes
• Hands‑on experience delivering process automation, workflow optimisation, or technology-driven operational improvements
• Experience managing cross-functional projects, collaborating with technical and non-technical stakeholders
• Solid analytical and problem-solving skills, with the ability to break down complex challenges and develop actionable solutions
• The ability to independently drive initiatives from concept through execution, delivering measurable business impact
• Fluency in English

Nice to have

• Experience implementing AI-powered solutions or integrating AI into operational workflows
• Knowledge of SQL, Python, APIs, or other tools used for data analysis and automation

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

We won’t ask for payment or personal financial information during the hiring process.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice