Premium Travel Concierge (Warsaw)

Concentrix; Gorzów Wielkopolski; On-site; PLN 56,000 - 100,000; Full time

Benefits offered by this job

SAS fare discounts

2-month training program

Professional development

Diversity & inclusion

Modern Warsaw office

Job summary

Concentrix is hiring a Travel Advisor for Nordic Premium Airline SAS with Norwegian in our Warsaw office. You will handle premium travel inquiries as the first point of contact, assist with ticket purchases, and guide customers through travel issues with calm, precise communication.

You will chat or call customers, build lasting relationships, and participate in a fully paid two-month training program to develop product knowledge and service excellence within a diverse, supportive team.

Qualifications

• Fluent in written and spoken Norwegian (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.

Responsibilities

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Skills

Norwegian (C1)

English (B2)

Customer service

Active listening

Clear communication

Organized

Job description

Concentrix is hiring a Travel Advisor for Nordic Premium Airline SAS with Norwegian in our Warsaw office. You will handle premium travel inquiries as the first point of contact, assist with ticket purchases, and guide customers through travel issues with calm, precise communication.

You will chat or call customers, build lasting relationships, and participate in a fully paid two-month training program to develop product knowledge and service excellence within a diverse, supportive team.