Payments & PMS Installations Specialist

Planet Shared Services Centre Sp z.o.o.; Warszawa; Hybrid; PLN 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

Planet is seeking an Installations Support Specialist to enable, configure, install, and support Planet's payment and commerce solutions for merchants across markets. You will work with customers, partners, sales, project managers, and technical stakeholders to ensure successful deployments and an outstanding onboarding experience.

This role focuses on configuring, deploying, testing, and troubleshooting across PMS/POS integrations, with remote and on-site installation responsibilities.

Qualifikationen

• Experience in payment technologies, POS systems, hospitality technology, or related software solutions.
• Strong troubleshooting and analytical skills with the ability to investigate and resolve technical issues.
• Experience troubleshooting network and connectivity issues, including LAN/WAN environments, TCP/IP communications, firewalls, VPNs, DNS, and device connectivity.
• Ability to analyze logs, identify root causes, and resolve technical issues involving integrations, interfaces, and network connectivity.
• Excellent communication skills and confidence when working directly with merchants, partners, and internal stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently while also contributing effectively within a team.
• A proactive approach to learning and adapting in a fast-changing environment.
• Experience with remote system installations, software configuration, or technical support activities.
• Customer-facing experience with a focus on delivering high-quality service and positive outcomes.
• Experience in payments, hospitality technology, retail technology, POS solutions, or Tax-Free solutions would be considered a strong advantage.

Aufgaben

• Configure, enable, and deploy Planet payment and commerce solutions, including card-present and e-commerce products.
• Install, test and troubleshoot payment interface for Oracle Opera PMS, Oracle Simphony POS, and other leading PMS/POS platforms.
• Perform end-to-end integration testing between Planet payment solutions and third-party PMS/POS systems to ensure successful deployment and transaction processing.
• Perform remote and on-site installations, testing, validation, and troubleshooting activities.
• Diagnose and resolve technical issues during implementation, coordinating with internal teams where required.
• Diagnose and troubleshoot network, connectivity, firewall, VPN, DNS, and communication issues impacting payment terminals and integrations.
• Work with customer IT teams, vendors, and third-party providers to resolve networking and infrastructure-related issues affecting payment processing.
• Validate system configurations, integrations, and connectivity to ensure successful deployment.
• Ensure all installations comply with Planet standards, security requirements, and operational procedures.
• Provide accurate and timely updates to merchants, partners, and internal stakeholders.
• Review solution requirements and contracts to ensure correct setup, billing, and product configuration.
• Deliver technical guidance and product expertise to both internal and external customers.
• Monitor installation progress, follow up on outstanding actions, and maintain accurate records in internal systems.
• Collaborate closely with Project Management, Sales, Support, Product, and Engineering teams to drive successful outcomes.
• Contribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
• Maintain excellent customer communication and confidently manage merchant queries, expectations, and escalations.
• Stay up to date with new Planet products, integrations, and industry developments.

Kenntnisse

Troubleshooting

Analytical

Communication

Organization

Independent work

Customer-facing

Remote installations

Tools

Oracle Opera PMS

Oracle Simphony POS

Jobbeschreibung

Planet is seeking an Installations Support Specialist to enable, configure, install, and support Planet's payment and commerce solutions for merchants across markets. You will work with customers, partners, sales, project managers, and technical stakeholders to ensure successful deployments and an outstanding onboarding experience.

This role focuses on configuring, deploying, testing, and troubleshooting across PMS/POS integrations, with remote and on-site installation responsibilities.