Platform Support Specialist - First-Line Tech & Incidents

Visa Hunt; Poland; On-site; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and参加在

Job summary

SOFTSWISS is seeking a Technical Support Specialist to join the Casino Platform team in Poland. You will provide first‑line technical support, analyze issues, and assist with day‑to‑day platform operations while coordinating with Product, Development, QA and Risk teams.

Responsibilities include triaging requests in Jira Service Desk, making basic configuration updates in GitLab, and maintaining accurate ticket documentation.

Qualifications

• Higher or incomplete higher education, preferably technical.
• Experience with monitoring and logging tools Datadog, Grafana, Sentry and ELK Kibana.
• Basic knowledge of HTML/CSS.
• Working proficiency in English.
• Working proficiency in Russian.

Responsibilities

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk.
• Provide first-line operational support for project systems and configurations.
• Use GitLab to review and apply basic updates to configuration files, ensuring accuracy of changes.
• Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents.
• Maintain accurate ticket updates and documentation.
• Prioritize tasks in accordance with requirements and business risk level.

Skills

English language

Russian language

HTML/CSS basics

Education

Higher or incomplete higher education

Tools

Datadog

Grafana

Sentry

ELK (Kibana)

Job description

SOFTSWISS is seeking a Technical Support Specialist to join the Casino Platform team in Poland. You will provide first‑line technical support, analyze issues, and assist with day‑to‑day platform operations while coordinating with Product, Development, QA and Risk teams.

Responsibilities include triaging requests in Jira Service Desk, making basic configuration updates in GitLab, and maintaining accurate ticket documentation.