Financial Markets Tech Support Specialist

FIS; Wrocław; On-site; PLN 93,000 - 121,000; Full time

Benefits offered by this job

Fintech impact

Learning opportunities

Inclusive environment

Community outreach

Competitive compensation

Job summary

FIS is seeking a Technical and Product Support specialist to assist global financial institutions using our platform. You will triage, troubleshoot, and resolve both technical and product-related queries, ensuring timely responses and clear communication with clients.

You’ll own tickets in JIRA, work with engineering and product teams, analyze logs and APIs, and help clients maximize value from the platform. This is a full-time, on-site role in Wrocław with competitive pay and benefits.

Qualifications

• Financial Markets experience required.
• Strong knowledge of regulatory frameworks is desirable.
• Experience supporting enterprise software in client-facing roles.
• Proactive problem-solving and analytical skills.
• Ability to analyze logs, data feeds, APIs for troubleshooting.

Responsibilities

• Own triage and timely resolution of client queries with SLA adherence.
• Build product knowledge to support a wide range of client challenges.
• Triage and validate incoming tickets with logs and environment details.
• Manage full ticket lifecycle in JIRA with clear client communication.
• Assess impact and urgency to set priorities and escalate when needed.
• Investigate issues across logs, data feeds, APIs, and configurations.
• Collaborate with engineering, product, and knowledge teams for implementations and troubleshooting.
• Support software release processes and client onboarding.
• Build client relationships and understand their business challenges.
• Contribute to continuous improvement of support workflows.

Skills

Financial Markets experience

Regulatory knowledge

Client support experience

Technical troubleshooting

API/logs analysis

Tools

JIRA

Job description

FIS is seeking a Technical and Product Support specialist to assist global financial institutions using our platform. You will triage, troubleshoot, and resolve both technical and product-related queries, ensuring timely responses and clear communication with clients.

You’ll own tickets in JIRA, work with engineering and product teams, analyze logs and APIs, and help clients maximize value from the platform. This is a full-time, on-site role in Wrocław with competitive pay and benefits.