Technical Account Manager: Client Tech Advocate

SOFTSWISS; Poland; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops

Job summary

SOFTSWISS is seeking a Technical Account Manager to serve as the main technical contact for clients of the Casino Platform, ensuring smooth communication and timely resolution of technical requests.

The role requires fluency in English (B2) and Russian (C1), strong analytical and cross-functional collaboration, and experience with monitoring/logging tools and CI/CD. You will guide product adaptations, support issue triage, and help clients maximize platform stability and performance.

Qualifications

• Fluency in English (B2) or higher.
• Fluency in Russian (C1) or higher.
• Strong communication across technical and non-technical audiences.
• Strong analytical thinking, pattern recognition, and problem solving under pressure.
• Experience with business analysis and product management processes.
• Experience in large-scale software development with customer-facing roles.
• Experience with monitoring and logging tools such as Datadog, ELK (Kibana), and JIRA.
• Ability to analyze datasets to extract actionable insights for decision making.
• Experience with GitLab CI/CD pipelines and data-driven systems.
• Proficiency in HTML and CSS.

Responsibilities

• Coordinating communication between the Client and internal teams.
• Acting as the Client’s representative within the Casino Platform.
• Assisting the Client with technical requests/issues via the helpdesk.
• Performing initial troubleshooting, debugging, and issue iteration.
• Escalating unsolved cases to related teams.
• Prioritising and managing the Client's requests and issues.
• Consulting the Client on their use of our product.
• Acting as a stakeholder for client-relevant product requests.
• Iterating on client ideas and problems to tailor our product to their needs.
• Proactive monitoring of the Client's system and its metrics.

Skills

English proficiency

Russian proficiency

Soft skills

Analytical thinking

Cross-functional collaboration

Customer-facing experience

Data-driven decision making

Monitoring/logging experience

Datadog

ELK (Kibana)

JIRA

GitLab CI/CD

Tools

Datadog

ELK (Kibana)

JIRA

GitLab CI/CD

Job description

SOFTSWISS is seeking a Technical Account Manager to serve as the main technical contact for clients of the Casino Platform, ensuring smooth communication and timely resolution of technical requests.

The role requires fluency in English (B2) and Russian (C1), strong analytical and cross-functional collaboration, and experience with monitoring/logging tools and CI/CD. You will guide product adaptations, support issue triage, and help clients maximize platform stability and performance.