L1 Technical Support Specialist – Junior

Visa Hunt; Poland; On-site; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and参加在

Job summary

SOFTSWISS is seeking a Technical Support Specialist to join the Casino Platform team in Poland. You will provide first‑line technical support, analyze issues, and assist with day‑to‑day platform operations while coordinating with Product, Development, QA and Risk teams.

Responsibilities include triaging requests in Jira Service Desk, making basic configuration updates in GitLab, and maintaining accurate ticket documentation.

Qualifications

• Higher or incomplete higher education, preferably technical.
• Experience with monitoring and logging tools Datadog, Grafana, Sentry and ELK Kibana.
• Basic knowledge of HTML/CSS.
• Working proficiency in English.
• Working proficiency in Russian.

Responsibilities

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk.
• Provide first-line operational support for project systems and configurations.
• Use GitLab to review and apply basic updates to configuration files, ensuring accuracy of changes.
• Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents.
• Maintain accurate ticket updates and documentation.
• Prioritize tasks in accordance with requirements and business risk level.

Skills

English language

Russian language

HTML/CSS basics

Education

Higher or incomplete higher education

Tools

Datadog

Grafana

Sentry

ELK (Kibana)

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.

About Product:

SOFTSWISS Casino Platform
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times.
Learn More

Purpose of the role:

You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.

Key responsibilities:

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
• Providing first-line operational support for project systems and configurations
• Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
• Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
• Maintain accurate ticket updates and documentation
• Prioritize tasks in accordance with requirements and business risk level

Required Experience:

• Higher or incomplete higher education, preference for graduates of technical universities
• Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
• Basic knowledge of markup web languages (HTML, CSS)
• Working proficiency in the English language
• Working proficiency in the Russian language

Nice to have:

• Familiarity with GitLab (or alternatives) CI/CD pipelines
• Familiarity with Application Programming Interfaces (APIs)

Our Benefits:

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

Originally posted on Himalayas