People Solutions Specialist

Ernst & Young Advisory Services Sdn Bhd; Łódź; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Continuous learning

Success defined by you

Transformative leadership

Diverse and inclusive culture

Job summary

EY GDS Poland is seeking a People Solutions Specialist to resolve complex HR matters and drive operational excellence within a global shared services environment. You will own HR operations and lifecycle cases, acting as a system expert for major HR platforms and guiding stakeholders through processes and policies.

The role offers opportunities for process governance, service improvements, and mentoring junior team members in a dynamic, multinational setting.

Qualifications

• Approximately 5–7 years of experience in HR Operations, HR Shared Services, Employee Services or a related HR function.
• Strong experience managing complex employee lifecycle cases and HR operational processes.
• Hands-on experience with HR systems such as Workday, ServiceNow, SAP, SuccessFactors or similar platforms.
• Proven ability to work with multiple stakeholders, resolve issues independently and drive service excellence.

Responsibilities

• Owning and resolving complex HR operations and employee lifecycle cases, ensuring timely and compliant resolution.
• Acting as a process and system expert for HR platforms such as Workday, ServiceNow, SAP, SuccessFactors and related tools.
• Supporting employees, managers and stakeholders by providing guidance on HR processes, policies and systems.
• Creating and maintaining process documentation, knowledge articles and reusable guidance materials to support standardization and operational excellence.
• Identifying recurring issues and driving improvements to processes, automation opportunities and employee service experiences.
• Collaborating across teams to ensure consistency, quality and scalability of HR service delivery.
• Coaching and guiding less experienced team members in handling recurring, complex or escalated cases.

Skills

Problem solving

Analytical skills

Stakeholder management

HR process optimization

Tools

Workday

ServiceNow

SAP

SuccessFactors

Job description

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Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

As a People Solutions Specialist, you will play a key role in resolving complex HR matters, driving operational excellence and improving the consistency and scalability of HR service delivery in a global shared services environment.

Your key responsibilities

• Owning and resolving complex HR operations and employee lifecycle cases, ensuring timely and compliant resolution.
• Acting as a process and system expert for HR platforms such as Workday, ServiceNow, SAP, SuccessFactors and related tools.
• Supporting employees, managers and stakeholders by providing guidance on HR processes, policies and systems.
• Creating and maintaining process documentation, knowledge articles and reusable guidance materials to support standardization and operational excellence.
• Identifying recurring issues and driving improvements to processes, automation opportunities and employee service experiences.
• Collaborating across teams to ensure consistency, quality and scalability of HR service delivery.
• Coaching and guiding less experienced team members in handling recurring, complex or escalated cases.

Depending on experience level, the role may also involve greater ownership of stakeholder management, process governance and service improvement initiatives.

Skills and attributes for success

To thrive in this role, you should be a proactive problem solver with strong analytical skills and a passion for delivering high-quality HR services. You are comfortable navigating ambiguity, influencing stakeholders and finding practical solutions to complex employee and operational challenges.

To qualify for the role, you must have

• Approximately 5-7 years of experience in HR Operations, HR Shared Services, Employee Services or a related HR function.
• Strong experience managing complex employee lifecycle cases and HR operational processes.
• Hands‑on experience with HR systems such as Workday, ServiceNow, SAP, SuccessFactors or similar platforms.
• Proven ability to work with multiple stakeholders, resolve issues independently and drive service excellence.

Ideally, you'll also have

• Experience supporting process improvement, automation or operational transformation initiatives.
• Experience documenting and standardizing HR processes, knowledge management content and service procedures.
• German language skills to support German-speaking employees, managers and stakeholders.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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