Payments Operations Change Leader

Planet Paymet; Warszawa; Hybrid; PLN 200,000 - 320,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is seeking an execution-focused professional to join our Operations team as an Operations Change Specialist. You will work with leadership and SMEs to ensure new products have operational support for BAU delivery, identify initiatives to drive efficiency and revenue, and ensure readiness for regulatory assessments.

You will lead change projects, manage stakeholders, and collaborate with the Product team to capture initiatives with Ops impact.

Qualifications

• Experience in project governance, process/continuous improvement, KPI design and analysis.
• Ability to work with a wide range of stakeholders to understand problems, develop solutions, and implement outcomes.
• Experience in financial services/payments environments and an interest in AI/automation.

Responsibilities

• Lead on operations change projects delivering to time, cost, quality, and compliance requirements with mitigating plans.
• Identify, analyse, business case, and deliver improvement initiatives to accelerate revenue or optimise costs.
• Collaborate with Product to capture Ops impact at intake stage for new initiatives.
• Align with Ops heads to assess potential impact on Ops for new initiatives and report progress to Steering committees.
• Provide status reports and project plans to stakeholders at appropriate frequency.
• Enhance the Ops Change framework and contribute to Playbook evolution and maturity.
• Build relationships across functions to influence, collaborate and drive change.
• Leverage best practices, simplify processes, tools and systems.
• Represent Operations Change Team Manager when required on initiatives.

Skills

Project governance

Stakeholder management

Process improvement

Payments industry experience

AI and automation interest

Job description

Planet is seeking an execution-focused professional to join our Operations team as an Operations Change Specialist. You will work with leadership and SMEs to ensure new products have operational support for BAU delivery, identify initiatives to drive efficiency and revenue, and ensure readiness for regulatory assessments.

You will lead change projects, manage stakeholders, and collaborate with the Product team to capture initiatives with Ops impact.