Operations Excellence Lead — Change & Process Improvement

Precision Medicine Group; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Job summary

Precision Medicine Group in Warsaw seeks a Senior Operations Specialist to plan and manage initiatives aimed at improving the quality, efficiency and effectiveness of study delivery for Sponsors. The role develops and implements processes and change-management plans to achieve operational excellence across the business.

You will collaborate with diverse stakeholders, drive process improvements, support training content, and deploy change initiatives.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7 years in change management, operations support, and process improvement.
• Experience in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in the key areas of the role.
• Strong drug development experience with understanding of other functions relevant to the position.

Responsibilities

• Support the vision of and commitment to continuous improvement in operational excellence across all activities.
• Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation under direction of a supervisor.
• Participate with stakeholders in root-cause problem-solving techniques to identify core process challenges.
• Support the development of recommendations for process improvement, leveraging subject matter experts for critical input.
• Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives.
• Partner on the design and implementation of new business processes with organizational context and priorities in mind.
• Lead change management initiatives and support business through a communication framework assessment of impact on roles and deploy a variety of tactics to support change management effort to ensure adoption and sustainability of process changes.
• Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion
• Identify operational risks and lead implementation of mitigation plans.
• Ensure or lead the documentation of business process.
• Work with leadership to establish key performance metrics and dashboards for monitoring operational performance.
• Provide insight into training and guidance to teams on new processes and how to identify improvement opportunities, building awareness on continual improvement initiatives
• Support standardized best practices and processes across the organization to ensure consistency and sustainability.
• Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed.
• Monitor adoption of process, system and organizational changes to ensure long term and sustained adoption.
• Prepare and maintain tools and templates to support execution
• Schedule meetings, take notes, and track actions
• Travel as needed

Skills

Change management

Operations support

Process improvement

Microsoft Office

English communication

Cross-functional collaboration

Training delivery

Project management

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Precision Medicine Group in Warsaw seeks a Senior Operations Specialist to plan and manage initiatives aimed at improving the quality, efficiency and effectiveness of study delivery for Sponsors. The role develops and implements processes and change-management plans to achieve operational excellence across the business.

You will collaborate with diverse stakeholders, drive process improvements, support training content, and deploy change initiatives.