Payments Client Engagement & Migration Specialist

Capco Group; Kraków; Hybrid; PLN 140,000 - 220,000; Full time

Job summary

Capco Poland is seeking a Client Engagement Support / Migration Manager to support client-facing activities within the Payments domain. The role involves coordinating migration initiatives, planning communications, and ensuring a smooth onboarding experience for clients.

The ideal candidate has strong client servicing experience, a solid understanding of Payments products and processes, excellent stakeholder management, and the ability to work directly with clients across Product, Operations,

Qualifications

• Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments.
• Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.
• Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.

Responsibilities

• Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.
• Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.
• Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.
• Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.
• Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.
• Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.

Skills

Client servicing

Payments domain knowledge

Stakeholder management

Communication

Migration coordination

Job description

Capco Poland is seeking a Client Engagement Support / Migration Manager to support client-facing activities within the Payments domain. The role involves coordinating migration initiatives, planning communications, and ensuring a smooth onboarding experience for clients.

The ideal candidate has strong client servicing experience, a solid understanding of Payments products and processes, excellent stakeholder management, and the ability to work directly with clients across Product, Operations,