Client Service Specialist – Payments

Capco; Kraków; Hybrid; PLN 140,000 - 220,000; Full time

Job summary

Capco Poland is seeking a Client Engagement Support / Migration Manager to support client-facing activities within the Payments domain. The role involves coordinating migration initiatives, planning communications, and ensuring a smooth onboarding experience for clients.

The ideal candidate has strong client servicing experience, a solid understanding of Payments products and processes, excellent stakeholder management, and the ability to work directly with clients across Product, Operations,

Qualifications

• Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments.
• Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.
• Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.

Responsibilities

• Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.
• Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.
• Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.
• Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.
• Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.
• Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.

Skills

Client servicing

Payments domain knowledge

Stakeholder management

Communication

Migration coordination

Job description

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions.

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

• Experts in banking and payments, capital markets, and wealth & asset management
• Committed to growing our business and hiring the best talent to help us get there
• Focused on maintaining our nimble, agile, and entrepreneurial culture

Role Overview

We are looking for Client Engagement Support / Migration Managers to support client-facing activities and migration initiatives within the Payments domain.

The ideal candidate will have a strong client servicing background, excellent stakeholder management and communication skills, and a solid understanding of Payments products, processes, and business operations.

The role requires someone who is comfortable engaging directly with clients, coordinating across business and operational teams, and supporting a smooth client migration and onboarding experience.

Key Responsibilities

• Client Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.
• Migration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.
• Payments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.
• Stakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.
• Issue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.
• Progress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.

Required Skills & Experience

• Strong client servicing / client engagement experience, ideally within banking, financial services, or Payments.
• Good understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.
• Excellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.
• Experience coordinating multiple stakeholders and managing client expectations.
• Strong organisational, problem-solving, and issue-resolution skills.
• Ability to work independently, manage competing priorities, and operate effectively in a fast-paced environment.

Nice to Have

• Previous experience supporting client migrations, onboarding, or product transitions within financial services.
• Knowledge of payment schemes, payment processing, or transaction banking products.
• German language proficiency (spoken and/or written).

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter
• Competencies interview with Capco Hiring Manager
• Client interview
• Feedback / Offer

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