Payment Operations & Revenue Assurance Specialist

PeopleFinders; Poland; Remote; PLN 320,038,000 - 373,378,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health benefits

Job summary

PeopleFinders is seeking a Payments Operations Representative in Poland to support billing operations and keep revenue flowing smoothly. You will process daily transactions, resolve declines and disputes, and manage recurring billing, refunds and credits according to policy.

The role requires attention to detail, strong analytical skills, and the ability to communicate effectively with internal teams and customers. It offers a full-time schedule, Monday–Friday, with standard benefits.

Qualifications

• 3+ years of experience in payment operations, billing, or related financial support.
• Experience with payment gateways, credit card and ACH processing, chargebacks and dispute lifecycle.
• Strong written and verbal communication skills.
• Ability to analyze transaction data for anomalies and trends.
• Proficiency with Microsoft Office 365, especially Excel.

Responsibilities

• Process, monitor and reconcile daily transactions across payment gateways and processors.
• Investigate and resolve declined, failed and pending payments, including retry and dunning.
• Manage recurring billing, subscriptions changes, refunds and credits.
• Identify trends in approval rates and payment failures; propose improvements.
• Serve as first level escalation for billing and payment questions.
• Monitor chargeback and dispute flows to ensure timely processing.
• Prepare daily, weekly and monthly reporting on approvals, declines and revenue.
• Coordinate with Customer Care, Finance and Engineering.

Skills

Payment operations

Billing & transactions

Dispute resolution

Data analysis

Customer service

Cross-functional communication

Tools

Recurly

Excel

Job description

PeopleFinders is seeking a Payments Operations Representative in Poland to support billing operations and keep revenue flowing smoothly. You will process daily transactions, resolve declines and disputes, and manage recurring billing, refunds and credits according to policy.

The role requires attention to detail, strong analytical skills, and the ability to communicate effectively with internal teams and customers. It offers a full-time schedule, Monday–Friday, with standard benefits.