Patient Experience & Scheduling Specialist

Careaccess; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Care Access in Warsaw is seeking a Patient Service Coordinator to ensure professional patient services at a designated site. You will schedule patient visits, assist with app usage, and collaborate with investigators and clinical research coordinators to uphold high standards of patient care.

The role emphasizes clear communication, empathy, and efficient problem-solving to support study participants and maintain strong site relations.

Qualifications

• Serve as the primary point of contact for patients.
• Communicate clearly and promptly about study procedures, visit schedules and what is expected of participants.
• Provide patients with accurate information about the clinical trial process, participation requirements and any necessary follow-up instructions.
• Respond to patient enquiries and concerns with empathy and professionalism.
• Resolve patient issues promptly and elevate complex cases to the appropriate clinical management staff.
• Build a positive reputation for the site by developing and maintaining good relationships with patients.
• Work closely with Clinical Operations, site staff and the Physician and Site Alliance team to plan and coordinate patient visits.
• Schedule and coordinate patient visits, including follow-up appointments, and liaise with the relevant teams when appointments need to be rescheduled.

Responsibilities

• Serve as the primary point of contact for patients.
• Communicate clearly and promptly about study procedures, visit schedules and what is expected of participants.
• Provide patients with accurate information about the clinical trial process, participation requirements and any necessary follow-up instructions.
• Respond to patient enquiries and concerns with empathy and professionalism.
• Resolve patient issues promptly and elevate complex cases to the appropriate clinical management staff.
• Build a positive reputation for the site by developing and maintaining good relationships with patients.
• Work closely with Clinical Operations, site staff and the Physician and Site Alliance team to plan and coordinate patient visits.
• Schedule and coordinate patient visits, including follow-up appointments, and liaise with the relevant teams when appointments need to be rescheduled.

Skills

Patient communication

Scheduling

Clinical operations

Job description

Care Access in Warsaw is seeking a Patient Service Coordinator to ensure professional patient services at a designated site. You will schedule patient visits, assist with app usage, and collaborate with investigators and clinical research coordinators to uphold high standards of patient care.

The role emphasizes clear communication, empathy, and efficient problem-solving to support study participants and maintain strong site relations.