Patient Services Coordinator – Clinical Trials (Onsite)

Care Access; Warszawa; On-site; PLN 128,000 - 145,000; Full time

Benefits offered by this job

Paid annual leave and public holidays

Medical, dental, and vision insurance

Onsite location in Poland

Job summary

Care Access is seeking a Patient Service Coordinator to organize and deliver professional patient services at a designated site in Poland. You will schedule appointments, operate clinical systems, and assist patients with apps and diaries, ensuring high-quality care in collaboration with investigators and clinical research staff.

The role requires a bachelor’s degree or equivalent, at least 2 years in patient services or healthcare, GDPR knowledge, and strong communication and organizational

Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least 2 years in patient services, clinical coordination or healthcare-related role.
• Experience in clinical trials or a research setting is desirable.
• Understanding of GDPR requirements and patient privacy standards.
• Working knowledge of Microsoft applications, including Excel, Word, PowerPoint and Outlook.

Responsibilities

• Serve as the primary point of contact for patients.
• Communicate clearly and promptly about study procedures, visit schedules and what is expected of participants.
• Provide patients with accurate information about the clinical trial process, participation requirements and any necessary follow-up instructions.
• Respond to patient enquiries and concerns with empathy and professionalism.
• Resolve patient issues promptly and elevate complex cases to the appropriate clinical management staff.
• Build a positive reputation for the site by developing and maintaining good relationships with patients.
• Work closely with Clinical Operations, site staff and the Physician and Site Alliance team to plan and coordinate patient visits.
• Schedule and coordinate patient visits, including follow-up appointments, and liaise with the relevant teams when appointments need to be rescheduled.
• Manage the operational systems used to register appointments and support patient care.
• Prepare the required documents and devices in line with patient visit schedules and clinical trial protocols.
• Carry out other administrative tasks as needed.
• Build working relationships with principal investigators and sub-investigators.
• Work closely with investigators and clinical research coordinators to maintain a high standard of patient care.
• Collaborate with other teams to coordinate patient services and support study activities.
• Liaise with suppliers who support day-to-day site operations, including couriers, cleaning companies and suppliers of equipment and medical devices.
• Participate in required internal and external training.
• Provide additional administrative and operational support as needed to support site operations and patient care.
• Ability to communicate and work effectively with a diverse team of professionals.
• Strong organisational skills, including the ability to set priorities, assign and delegate tasks, guide and support colleagues, assess their work and follow up on assignments through to completion.
• Strong verbal and written communication skills, with the ability to build positive working relationships with colleagues, management, patients and suppliers.
• Ability to work collaboratively and take a positive, supportive approach to achieving shared goals.
• Strong computer skills, with demonstrated ability to use clinical trial databases, Microsoft Word and Excel.
• Ability to balance tasks with competing priorities.
• Critical thinking and problem-solving skills.
• Curiosity, enthusiasm for learning and innovation, and the ability to take considered risks and see tasks through to completion.
• A friendly, outgoing manner and the ability to maintain a positive attitude under pressure.
• A high level of self-motivation and energy, with the ability to respond quickly to urgent matters.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Flexibility to adapt to changing responsibilities and workloads.
• A strong focus on providing professional patient service.

Skills

Strong communication

Organizational skills

Team collaboration

Customer service

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Care Access is seeking a Patient Service Coordinator to organize and deliver professional patient services at a designated site in Poland. You will schedule appointments, operate clinical systems, and assist patients with apps and diaries, ensuring high-quality care in collaboration with investigators and clinical research staff.

The role requires a bachelor’s degree or equivalent, at least 2 years in patient services or healthcare, GDPR knowledge, and strong communication and organizational