OTC Analyst

IAG GBS Poland sp. z o.o.; Kraków; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Performance bonuses

Job summary

IAG GBS Poland sp. z o.o. is seeking a Finance OTC professional to enhance order-to-cash operations within a dynamic, multinational aviation-aligned environment.

You will focus on quality control, issue resolution, and continuous process improvements while supporting offshore teams and automation initiatives. Ideal candidates have 2+ years in international settings, SAP experience, and strong analytical skills. Fluent English is required; Spanish is a plus.

Qualifications

• Degree in business discipline or previous experience in finance required.
• Proven knowledge of the airline industry and its solutions would be an asset.
• Fluent in English, verbal and written; Spanish - nice to have.

Responsibilities

• Performing quality control against SLAs
• Resolve day to day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
• Carry out period end reporting process and support the audit process as required
• Continually search for process improvement opportunities, monitoring process and performance and making recommendations for changes
• Make changes to standard operating procedures as needed
• Support migration and improvement projects within the scope of services
• Assure proper documentation and understanding of the process, including monitoring of process change, as required by the business
• Maintain and update DTPs
• Performing OTC activities: cash collection, dunning process, debt collections, credit issues, account reconciliation
• Participate in finance and cross-functional projects
• Quality assurance and service delivery reporting
• Supporting the Offshore Team in running and controlling transactional processes
• Developing onshore function towards excellence in ICFR and operational control
• Operational responsibility for the performance of third-party BPO service provider

Skills

Fluent English

SAP experience

Analytical skills

Process improvement

Education

Degree in business discipline

Tools

SAP

Job description

IAG GBS Poland sp. z o.o.Full time IAG GBS (Global Business Services) a part of International Airlines Group (IAG). IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year. IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses. As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy. IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG. We are headquartered in Kraków.

Purpose of the role This role within the Order to Cash (OTC) team offers a dynamic opportunity to enhance financial operations in the international aviation industry, focusing on quality control, issue resolution, and continuous process improvement. You will play a crucial part in managing OTC activities, supporting an offshore team, and driving operational excellence, particularly in automation and controls. This position is ideal for a results-driven professional eager to contribute to a global organization and thrive in a fast-paced, multicultural environment.

Responsibilities

• Performing quality control against SLAs
• Resolve day to day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
• Carry out period end reporting process and support the audit process as required
• Continually search for process improvement opportunities, monitoring process and performance and making recommendations for changes
• Make changes to standard operating procedures as needed
• Support migration and improvement projects within the scope of services
• Assure proper documentation and understanding of the process, including monitoring of process change, as required by the business
• Maintain and update DTPs
• Performing OTC activities: cash collection, dunning process, debt collections, credit issues, account reconciliation
• Participate in finance and cross-functional projects
• Quality assurance and service delivery reporting
• Supporting the Offshore Team in running and controlling transactional processes
• Developing onshore function towards excellence in ICFR and operational control
• Operational responsibility for the performance of third-party BPO service provider

Required Skills, Qualifications & Experience:

• Degree in business discipline or previous experience in finance required
• Proven knowledge of the airline industry and its solutions would be an asset
• SAP experience highly desired
• Fluent in English, verbal and written; Spanish - nice to have
• Excellent analytical and cooperation skills
• Focused on excellence and results
• Minimum of 2 years’ experience in an international environment
• Transition experience including writing and updating procedures, process maps
• OTC expertise focused on automation and process improvem

What we offer:

• The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
• The opportunity to work in a multi-cultural environment with great offices in many locations.
• We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.
• We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

IAG GBS (Global Business Services) is part of International Airlines Group (IAG), one of the world’s leading airline groups, and the parent company of airline brands including British Airways, Iberia, Vueling, Aer Lingus, and LEVEL. IAG’s business model is unique. It is based on a light structure at the centre, with agile, empowered, and focused airline operating companies accountable for results, and a central platform providing a competitive advantage through scale and world-class expertise. As a key part of this central platform, we drive innovation, efficiency and simplicity across finance, procurement, technology, airline services, and group-wide systems across IAG. We are a knowledge-creation organisation, and we enable the Group to be at the forefront of innovation and sustainability, driving the future of the aviation industry.