OtC Specialist

Alfa Laval Mid Europe GmbH; Kraków; Hybrid; PLN 85,000 - 125,000; Full time

Benefits offered by this job

Private medical care

Lunch card

MyBenefit access

Multisport Card

Hybrid working model

Job summary

Alfa Laval Mid Europe GmbH in Kraków is seeking an OtC Specialist to join our Finance SSC. You will support the Order-to-Cash process, ensuring accurate cash application, account reconciliation and timely responses to payment inquiries.

The role requires a bachelor’s degree in Finance or related field, 2+ years in OtC/AR, and fluency in English and Polish. We offer hybrid work, private medical care, lunch card, and a chance to contribute to international finance operations.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or related field, or equivalent practical experience.
• At least 2 years of experience in Order-to-Cash, Accounts Receivable or similar finance role.
• Understanding of the Order-to-Cash cycle and related financial processes.
• Proficiency in English and Polish, both written and spoken.
• Nice to have experience with D365 and process transitions in a SSC environment.

Responsibilities

• Ensure accurate and timely cash application and posting of intercompany wire transfers.
• Collaborate with the local team to investigate and resolve payment discrepancies.
• Prepare and distribute account statements and collection letters to customers.
• Process customer refunds and write-offs in line with company policies.
• Respond to emails from internal teams and customers promptly and professionally.
• Monitor overdue invoices and escalate unresolved accounts as needed.
• Generate analytical reports and perform monthly financial reconciliations.
• Maintain documentation of processes and support audits.

Skills

Finance knowledge

Accounts Receivable

Cash application

Data accuracy

English proficiency

Polish proficiency

Communication skills

Analytical skills

Education

Bachelor's degree in Finance/Accounting

Tools

D365

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the Role

We are currently seeking an OtC Specialist to join our Finance SSC team in Poland. In this role, you will support the Order-to-Cash process for our business entities and work closely with internal finance teams and customers to ensure accurate cash application, account reconciliation and resolution of payment‑related queries.

Key Tasks and Responsibilities

• Ensure accurate and timely cash application and posting of intercompany wire transfers.
• Collaborate with the local team to investigate and resolve payment discrepancies.
• Prepare and distribute account statements and collection letters to customers.
• Process customer write‑offs and refunds in line with company policies and approval procedures.
• Respond to emails from internal teams and customers in a timely and professional manner.
• Monitor overdue invoices and escalation unresolved accounts to the relevant teams as needed.
• Generate analytical reports and perform monthly financial reconciliations.
• Identify and implement opportunities for process improvement to enhance operational efficiency.
• Maintain a high level of data accuracy across all relevant systems.
• Provide required data and supporting documentation for audits.
• Keep comprehensive and up‑to‑date documentation of processes.
• Provide backup support for other OtC activities and ensure continuity of critical processes during absences.
• Support month‑end closing activities and other OtC‑related activities, as required.
• Perform additional tasks or responsibilities as assigned.

About You

• Bachelor’s degree in Finance, Accounting, Business Administration or a related field, or equivalent practical experience.
• At least 2 years of experience in an Order-to-Cash, Accounts Receivable or similar finance role.
• Understanding of the Order-to-Cash cycle and related financial processes.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal teams and customers.
• High attention to detail and commitment to data accuracy when processing financial transactions and account information.
• Good analytical and problem‑solving skills.
• Proficiency in English and Polish, both written and spoken.
• Ability to work independently, manage priorities and meet agreed deadlines.
• Nice to have Experience working with D365.
• Experience supporting a process transition or migration.
• Experience in a shared service centre or international finance environment.
• Practical experience with cash application, customer account reconciliation, refunds, write‑offs or collections support.

What we Offer

• An open and collaborative working environment where you can work independently and influence the development of the role.
• Benefits package including private medical care for you and your family, lunch card, access to MyBenefit platform, Multisport Card Flexible working hours, with the possibility to start between 7:30 and 9:30 a.m.
• Hybrid working model: 2 days working from home and 3 days from the office.
• Office location: Przybyszewskiego 56, Kraków.
• Business casual dress code.
• Employee volunteering opportunities and integration events.
• The opportunity to work in an international Finance SSC and contribute to process improvements.
• We care about diversity, inclusion and equity in our recruitment processes.
• We also believe behavioral traits can provide important insights into a candidate's fit to a role.
• To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
• #LI-OM1
• #LI-Hybrid