OTC Analyst: Process Improvement & Automation

IAG GBS Poland sp. z o.o.; Kraków; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Performance bonuses

Job summary

IAG GBS Poland sp. z o.o. is seeking a Finance OTC professional to enhance order-to-cash operations within a dynamic, multinational aviation-aligned environment.

You will focus on quality control, issue resolution, and continuous process improvements while supporting offshore teams and automation initiatives. Ideal candidates have 2+ years in international settings, SAP experience, and strong analytical skills. Fluent English is required; Spanish is a plus.

Qualifications

• Degree in business discipline or previous experience in finance required.
• Proven knowledge of the airline industry and its solutions would be an asset.
• Fluent in English, verbal and written; Spanish - nice to have.

Responsibilities

• Performing quality control against SLAs
• Resolve day to day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
• Carry out period end reporting process and support the audit process as required
• Continually search for process improvement opportunities, monitoring process and performance and making recommendations for changes
• Make changes to standard operating procedures as needed
• Support migration and improvement projects within the scope of services
• Assure proper documentation and understanding of the process, including monitoring of process change, as required by the business
• Maintain and update DTPs
• Performing OTC activities: cash collection, dunning process, debt collections, credit issues, account reconciliation
• Participate in finance and cross-functional projects
• Quality assurance and service delivery reporting
• Supporting the Offshore Team in running and controlling transactional processes
• Developing onshore function towards excellence in ICFR and operational control
• Operational responsibility for the performance of third-party BPO service provider

Skills

Fluent English

SAP experience

Analytical skills

Process improvement

Education

Degree in business discipline

Tools

SAP

Job description

IAG GBS Poland sp. z o.o. is seeking a Finance OTC professional to enhance order-to-cash operations within a dynamic, multinational aviation-aligned environment.

You will focus on quality control, issue resolution, and continuous process improvements while supporting offshore teams and automation initiatives. Ideal candidates have 2+ years in international settings, SAP experience, and strong analytical skills. Fluent English is required; Spanish is a plus.