Order-to-Cash Specialist - Sales (m/f/d)

Lapp Business Services; Wrocław; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Medical care

Multisport card

Life Insurance

Language courses

Retirement saving scheme

Job summary

LAPP, a family-owned global leader in cable and connection technology, seeks a Sales Support/Order Management specialist in Wroclaw, Poland. You will process customer orders, verify pricing and details, and collaborate with sales excellence, local/inside sales, and customer support teams to resolve queries.

Ideal candidates have 1–2 years in sales support, strong English (min B2), SAP SD experience, and a proactive, detail-oriented mindset in a hybrid work setting with global exposure.

Qualifications

• Higher education in Business Administration, Sales or related fields.
• 1–2 years in sales support, order management, or customer service.
• Excellent English language skills (verbal & written) at least B2; other European languages optional.
• MS Office proficiency (Excel, PowerPoint).
• Strong attention to detail and data-entry accuracy.
• Team player with cross-cultural communication.
• Proactive, ownership-driven and continuous-improvement mindset.

Responsibilities

• Accurately, complete and timely process customer orders in the company's IT systems.
• Ensure all order details, pricing and customer information are entered correctly.
• Collaborate with external customers and internal teams to clarify order-related queries.
• Address and resolve order-related issues promptly and efficiently.
• Ensure output quality for the assigned field of work (country/process).
• Utilize IT tools efficiently to maximize process efficiency.
• Support Junior Specialists on-the-job with guidance and training.
• Participate in projects related to knowledge transfer and deployment of new technology.
• Initiate and support process improvements to streamline order-to-cash procedures.
• Support in preparing policies and procedures related to order-to-cash to ensure compliance with accounting standards.

Skills

English proficiency (B2+)

Order management & sales support

Data entry & accuracy

Analytical skills

Team player / cross-cultural

Proactive ownership mindset

Process optimization

Education

Higher education in Business Administration or Sales

Tools

MS Office

SAP SD

Job description

Job Description

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology.

Founded in 1959, we are still fully family-owned today.

With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted.

Working at LAPP means more: this is where inventive spirit and a hands‑on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive: alive by LAPP – alive by YOU!

The employee is expected in the position to support the processes in the area of order management and sales operations.

Your Tasks

• Accurately, complete and timely process customer orders into the company's IT systems.
• Ensure all order details, pricing, customer information and other pieces of information are entered correctly.
• Effective collaborate and communicate with external customers and internal teams (e.g. sales excellence, local / inside sales, customer support and other) to clarify any order-related queries.
• Address and resolve order-related issues promptly and efficiently.
• Responsible for output quality of dedicated field of work (for specific country and/or process activities).
• Effective and compliant untilization of available IT tools and technology in order to maximize the process efficiency.
• Supporting the team of Junior Specialists on-the-job including providing guidance and training to the staff.
• Participation in the projects related to knowledge transfer and deployment of new technology.
• Initiation and support to process improvement initiatives to streamline order to cash procedures and increase efficiency.
• Support in prepartion of policies and procedures related to the order-to-cash (sales) process to ensure compliance with accounting standards and regulations.

Your Skills

• Higher education preferred in the field of study: Business Administration, Sales or related faculties.
• Min. 1-2 years of work experience in the field of sales support (order management), customer service & administration.
• Good English skills (verbal and written – min B2 or higher), other European language skills as optional.
• Process transition & optimization skills preferred.
• Skilled in MS Office package (Excel, Power Point).
• Good knowledge of SAP SD system
• Strong attention to detail and accuracy in data entry and analytical skills.
• Willingness to develop/improve and good communication skills.
• Team player able to work in a cross cultural environment.
• Attention to details & focus on Customer satisfaction.
• Proactiveness and taking ownership for the tasks in the position.
• Continuous improvement mindset.

Good Reasons For LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player with flat hierarchies
• Flexible working hours models & hybrid work
• Work life balance
• Personnel development, onboarding & individual support
• Annual international soccer- & volleyball tournament
• Opportunity to join benefits: Medical care, Multisport card, Life Insurance, language courses, Retirement saving scheme etc.

Contact: Aleksandra Jarosinska