Order-to-Cash Specialist - Sales (m/f/d)

LAPP Group; Wrocław; Hybrid; PLN 50,000 - 80,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work

Work-life balance

Career development

International tournaments

Medical care

Multisport card

Life Insurance

Language courses

Retirement saving scheme

Job summary

LAPP Group, a global leader in cable and connection technology, seeks a detail-oriented order management and sales operations specialist in Wrocław, Poland. You will process orders, verify details, and coordinate with internal teams to resolve queries, ensuring timely delivery and accuracy.

We value accuracy, collaboration, and initiative, with hybrid work and a family-friendly, international environment. Fluency in English and SAP experience are assets.

Qualifications

• Higher education in business-related fields is preferred.
• 1–2 years in sales support/order management or admin roles.
• Good English (B2+) in spoken and written form.

Responsibilities

• Process customer orders accurately in the IT systems.
• Enter pricing and customer details correctly.
• Collaborate with sales teams to resolve queries.
• Address order issues promptly and efficiently.
• Support knowledge transfer and process improvements.

Skills

English proficiency

Team player

Attention to detail

Proactiveness

Education

Higher education in Business Administration or Sales

Tools

SAP SD

MS Office (Excel, PowerPoint)

Job description

Job Description

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives. After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive: alive by LAPP – alive by YOU! The employee is expected in the position to support the processes in the area of order management and sales operations.

Your Tasks

• Accurately, complete and timely process customer orders into the company's IT systems.
• Ensure all order details, pricing, customer information and other pieces of information are entered correctly.
• Effective collaborate and communicate with external customers and internal teams (e.g. sales excellence, local / inside sales, customer support and other) to clarify any order-related queries.
• Address and resolve order-related issues promptly and efficiently.
• Responsible for output quality of dedicated field of work (for specific country and/or process activities).
• Effective and compliant untilization of available IT tools and technology in order to maximize the process efficiency.
• Supporting the team of Junior Specialists on-the-job including providing guidance and training to the staff.
• Participation in the projects related to knowledge transfer and deployment of new technology.
• Initiation and support to process improvement initiatives to streamline order to cash procedures and increase efficiency.
• Support in prepartion of policies and procedures related to the order-to-cash (sales) process to ensure compliance with accounting standards and regulations.

Your Skills

• Higher education preferred in the field of study: Business Administration, Sales or related faculties.
• Min. 1-2 years of work experience in the field of sales support (order management), customer service & administration.
• Good English skills (verbal and written – min B2 or higher), other European language skills as optional.
• Process transition & optimization skills preferred.
• Skilled in MS Office package (Excel, Power Point).
• Good knowledge of SAP SD system
• Strong attention to detail and accuracy in data entry and analytical skills.
• Willingness to develop/improve and good communication skills.
• Team player able to work in a cross cultural environment.
• Attention to details & focus on Customer satisfaction.
• Proactiveness and taking ownership for the tasks in the position.
• Continuous improvement mindset.

Good Reasons For LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player with flat hierarchies
  • Flexible working hours models & hybrid work
  • Work life balance
  • Personnel development, onboarding & individual support
  • Annual international soccer- & volleyball tournament
  • Opportunity to join benefits: Medical care, Multisport card, Life Insurance, language courses, Retirement saving scheme etc.

  Contact: Aleksandra Jarosinska