Order-to-Cash Specialist — Drive Service & Growth

Mondelez International; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Luxmed medical care

Multisport card

Job summary

Mondelez International in Warsaw, Poland, is seeking a Customer Service & Logistics professional to own a customer portfolio and drive service levels and sales. You will manage escalations, support KPIs, and collaborate with cross-functional teams to optimize plans and promote joint initiatives with strategic customers.

The role emphasizes data-driven decision making, on-shelf availability, depot-to-store service, and continuous improvement within a regional business model.

Qualifications

• Experience in CS&L and with customers.
• Strong analytical and problem solving skills.
• Experience in fast-moving consumer goods or consumer packaged goods company.

Responsibilities

• Be the single point of contact for your customer portfolio.
• Manage escalations for complaints and disputes, handle and resolve issues to ensure maximum customer satisfaction.
• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda and developing collaborative relationships cross-functionally and with customers.
• Work with the order fulfillment team to report on KPIs, including root-cause analysis and improvement initiatives.
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales.

Skills

CS&L experience

Customer-facing

Analytical skills

SAP knowledge

MS Office

Tools

SAP

MS Office

Job description

Mondelez International in Warsaw, Poland, is seeking a Customer Service & Logistics professional to own a customer portfolio and drive service levels and sales. You will manage escalations, support KPIs, and collaborate with cross-functional teams to optimize plans and promote joint initiatives with strategic customers.

The role emphasizes data-driven decision making, on-shelf availability, depot-to-store service, and continuous improvement within a regional business model.