Order & Delivery Coordination Specialist with French

Agfa; Warszawa; Hybrid; PLN 67,000 - 112,000; Full time

Benefits offered by this job

Private medical care

Sports card co-funding

Additional insurance options

Jubilee bonus

Holiday allowance

Birthday day off

30-minute paid break

Job summary

Agfa Warsaw-based Customer Operations role focuses on receiving and processing customer orders for Agfa Consumables. You will respond to inquiries about availability, deliveries, invoicing and returns, coordinating with Accounts, Sales and Logistics to ensure timely fulfillment.

You will liaise with local teams, country offices and HQ to resolve issues, maintain proactive communication, and ensure customer satisfaction. Fluency in French and strong English are required.

Qualifications

• Customer-oriented mindset with strong focus on service excellence
• Fluency in French and good command of English
• Experience in Customer Service, Order Management or similar customer-facing role
• Excellent communication and interpersonal skills
• Ability to work in a collaborative, international environment
• Strong organizational, planning and execution skills
• High level of accuracy and attention to detail
• Ability to prioritize tasks and manage multiple activities to meet deadlines
• Proactive approach to problem solving and continuous improvement

Responsibilities

• Receive, process, and monitor customer orders and requests
• Coordinate order fulfillment and delivery activities, keeping customers informed
• Handle inquiries about product availability, deliveries, forecasts, invoicing and returns
• Monitor supply issues and coordinate with stakeholders, updating customers
• Arrange and coordinate urgent transportation when required
• Promote and support the use of AGFA Graphics Online Sales Tool
• Collaborate with local teams, country organizations and HQ
• Register, investigate and follow up on customer complaints for timely resolution

Skills

Customer service

Order management

Communication

Interpersonal skills

Collaboration

Organizational skills

Attention to detail

Time management

Problem solving

Job description

Customer Operations are as core to our client services as the products themselves. As a member of our ESSC Consumables team you will be responsible for handling customer orders. In this role you will be receiving and processing orders for Agfa Consumables products, dealing with customer enquiries about product availability, order deliveries and others. As a specialist you will interact with Agfa Accounts and Sales people as well as with Sales Management, Credit & Collection Department and HQ Supply Chain and Logistics.

Location: Warsaw

What You'll Do:

• Receive, process, and monitor customer orders and requests
• Coordinate order fulfillment and delivery activities, keeping customers informed throughout the process
• Manage customer inquiries related to product availability, deliveries, forecasts, invoicing, and returns
• Monitor supply issues, coordinate internally with relevant stakeholders, and proactively communicate updates to customers
• Arrange and coordinate urgent transportation when required
• Promote and support the use of the AGFA Graphics Online Sales Tool
• Collaborate closely with local teams, country organizations, and headquarters
• Register, investigate, and follow up on customer complaints, ensuring timely resolution and customer satisfaction

Job description:

Position Overview:

Customer Operations are as core to our client services as the products themselves. As a member of our ESSC Consumables team you will be responsible for handling customer orders. In this role you will be receiving and processing orders for Agfa Consumables products, dealing with customer enquiries about product availability, order deliveries and others. As a specialist you will interact with Agfa Accounts and Sales people as well as with Sales Management, Credit & Collection Department and HQ Supply Chain and Logistics.

Location: Warsaw

What You'll Do:

• Receive, process, and monitor customer orders and requests
• Coordinate order fulfillment and delivery activities, keeping customers informed throughout the process
• Manage customer inquiries related to product availability, deliveries, forecasts, invoicing, and returns
• Monitor supply issues, coordinate internally with relevant stakeholders, and proactively communicate updates to customers
• Arrange and coordinate urgent transportation when required
• Promote and support the use of the AGFA Graphics Online Sales Tool
• Collaborate closely with local teams, country organizations, and headquarters
• Register, investigate, and follow up on customer complaints, ensuring timely resolution and customer satisfaction

Profile description:

What You Bring:

• Customer-oriented mindset with a strong focus on service excellence
• Fluency in French and good command of English
• Previous experience in Customer Service, Order Management, or a similar customer-facing role
• Excellent communication and interpersonal skills
• Ability to work effectively in a collaborative, international environment
• Strong organizational, planning, and execution skills
• High level of accuracy and attention to detail
• Ability to prioritize tasks, manage multiple activities, and meet deadlines
• Proactive approach to problem-solving and continuous improvement

Our Values:

Own It(I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes)

We offer:

What we offer now and in the future:

• Opportunity to join a dynamic global organization with a strong legacy of innovation and a diverse product portfolio.
• A challenging yet supportive work environment, backed by experienced and approachable leadership
• Opportunities for professional growth and career development.
• Competitive compensation package, including: (private medical care, sports card co-funding, additional insurance options, jubilee bonus, holiday allowance, 30-minute paid break included in working hours, additional day off to celebrate your birthday)
• Permanent employment contract following successful completion of the probation period.
• A friendly and collaborative workplace with dedicated and professional colleagues.
• Hybrid working model - 2 days per week in the office
• No dress code - be yourself and feel comfortable at work.

Diversity and Inclusion:

AtAgfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.