Customer Order Services Generalist at Epredia

Epredia; Warszawa; Hybrid; PLN 78,000 - 103,000; Full time

Benefits offered by this job

Home office setup allowance

Lunch card 320 PLN

Annual performance-based bonus

Private medical care (Luxmed VIP)

Pension plan (PPE)

Multicafeteria benefits

Job summary

Ascensia Diabetes Care Poland is seeking a Customer Order Services Generalist in Warsaw with hybrid work arrangement. You will manage end-to-end order-to-cash processes, serving as a primary contact for customers and ensuring accurate order processing.

Collaboration with Sales, Finance, Logistics, and Data Management is essential to deliver excellent customer service. You must be fluent in Spanish and Portuguese with strong English, proficient in MS Excel, and comfortable using ERP systems.

Qualifications

• Fluent in Spanish and Portuguese with excellent written and verbal communication.

Responsibilities

• Handle daily tasks related to local order-to-cash processes from order entry to monitoring.
• Interface with local customers in Spanish and Portuguese via phone or email.
• Collaborate with Sales, Finance, Logistics, and Data Management to resolve order issues.
• Support invoicing, returns, and disputes related to orders.
• Assist Finance to resolve order-related issues.

Skills

Spanish fluency

Portuguese fluency

English proficiency

MS Excel

Outlook

ERP systems

Customer service

Order-to-cash

Tools

MS Office

ERP systems

Job description

Our Values include:

• Resilient
• Growth Mindset
• Executional Excellence
• Courageous Leadership
• Inclusive Collaboration

Job title:

Customer Order Services Generalist

About the Opportunity:

Do you speak Spanish and Portuguese and enjoy supporting customers in a dynamic international environment? Ascensia Diabetes Care is looking for a Customer Order Services Generalist to join the team. In this role, you will support the end-to-end order-to-cash process, serving as a key contact for customers and ensuring orders are processed accurately and efficiently. You will collaborate closely with Sales, Finance, Logistics, Supply Chain, and Data Management teams to resolve order-related issues, support invoicing and returns, and deliver an excellent customer experience that contributes directly to customer satisfaction and business success.

Location:

Warsaw – hybrid – 2 days per week on-site presence required.

Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

What you will do:

• Handle daily tasks related to local order-to-cash processes from order entry and data capturing to order monitoring and tracking.
• Answer order-related questions in a timely manner.
• Interface externally with local customers in the market in Spanish and Portugese language, on the phone or via email.
• Ensure proactive collaboration internally with Sales Managers, Accounting, Data Management, Logistics and Supply Chain Management departments.
• Support handling of customer complaints related to commercial orders.
• Support invoicing processes and handling of returns as well as commercial disputes.
• Work closely with Finance to help resolve any order-related burning issues.

What you need for success:

• Fluency in Spanish and Portuguese with excellent written and verbal communication skills is required.
• Communicative level of English is required.
• Proficiency in Microsoft Office applications, particularly Outlook and Excel is required.
• Previous experience in customer service, order management, or order-to-cash processes would be an advantage.
• Experience working with ERP systems is a plus.
• Strong customer focus with a commitment to delivering excellent service.
• Proactive and self-motivated, with a strong sense of ownership, initiative, and accountability.

What we can offer you:

• Friendly team and a supportive work environment
• Employment contract with a hybrid work model
• One-time allowance for home office setup
• Monthly lunch card worth 320 PLN
• Annual performance-based bonus
• Life insurance and private medical care (Luxmed VIP package with dental coverage)
• Pension Plan (PPE) and Employee Assistance Program
• Multicafeteria benefits (e.g., sport card, cinema tickets)
• Access to Eurostaffs
• Learning with a wide range of training courses
• Online language learning via eTutor
• Access to EmpikGO
• Total Rewards: The gross monthly base salary range for this position is 7 000 PLN – 9 200 PLN.
• In addition, employees may be eligible for an annual performance-based bonus of up to 8% of annual gross base salary, in accordance with the Company’s bonus policy.
• Compensation within the range will be determined based on objective criteria such as relevant skills, experience, and qualifications.
• Ascensia Diabetes Care Poland offers a wide range of benefits, including medical care, dental care, life insurance, private pension plan (PPE), lunch card and more.

Interview Process:

1. Initial Interview with Talent Acquisition Partner – an introduction to the role and a discussion of your background and experience.
2. Team Interviews – meet the hiring manager and key team members to review your experience, approach, and ways of working.
3. Decision and Offer – we will share next steps, provide full details, and answer any questions you may have.

Building an Inclusive Culture:

We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.