Operations Specialist (Warsaw)

DKSH Group; Warszawa; Hybrid; PLN 108,000 - 132,000; Full time

Benefits offered by this job

Flexible work arrangement

Lunch vouchers

Private health insurance

Central Warsaw office

Job summary

DKSH Group in Warsaw is seeking an experienced Operations Specialist to drive seamless order management and sales support. Based in Warsaw, you will coordinate day-to-day commercial execution and ensure timely fulfillment.

The role requires strong Polish and English communication, a solid understanding of supply chain processes, and hands-on experience with SAP and MS Office tools. You will contribute to pricing, logistics, and customer satisfaction in a dynamic DKSH Poland team.

Qualifications

• Professional qualification in commercial or trading disciplines.
• 8–10 years of relevant experience in purchasing, sales administration, or customer service.
• Experience in distribution, trading, or export/import environments.
• Strong knowledge of supply chain operations and best practices.
• Proficiency with SAP and Salesforce is preferred.

Responsibilities

• Support the Sales Manager in day-to-day operations, providing timely commercial and administrative coordination.
• Manage end-to-end order processing from confirmation to delivery.
• Coordinate with forwarders and warehouses on logistics and pricing.

Skills

Polish and English fluency

Order processing

Sales support experience

Supply chain knowledge

Excel / MS Office

SAP familiarity

Salesforce familiarity

Education

Commercial or trading qualification

Tools

SAP

Salesforce

Excel

Word

PowerPoint

Job description

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Title: Operations Specialist (Warsaw)

Location: Warsaw, PL, PL

Global Business Unit: PM

Job Function: Client and Customer Services

Requisition Number: 231494

Description

About The Role

The Specialist, Sales Support, drives seamless order management and sales operations across DKSH Poland. Based in Warsaw, this role enables commercial excellence through efficient and precise day-to-day business execution.

What You Will Deliver

• Support the Sales Manager in day-to-day business operations, providing timely commercial and administrative coordination
• Manage end-to-end order processing, including order confirmation, transmission, and supervision through to delivery
• Follow up on purchase and sales orders to ensure accuracy, compliance, and on-time fulfillment
• Obtain price offers from suppliers and calculate competitive customer proposals in consultation with the Sales Manager
• Coordinate with forwarding companies and warehouses on logistics, pricing, and locations
• Respond to customer and supplier queries in Polish and English, ensuring professional and timely resolution
• Maintain SAP master data integrity and ensure legal conformity of Value Added Tax (VAT) transactions for both purchase and sales orders
• Monitor stock reorder levels, coordinate sample dispatch, and maintain a customer complaints log with timely follow-up

What You Bring

• Professional qualification in commercial or trading disciplines
• 8 to 10 years of experience in purchasing, sales administration, or customer service
• Prior experience in distribution, trading, or export/import environments
• Strong knowledge and understanding of supply chain operations and best practices
• Proficiency in tools including Microsoft Excel, Word, and PowerPoint; familiarity with SAP and Salesforce preferred
• Fluency in Polish and English, both written and spoken
• Precise, organized, and customer-oriented with a proactive, reliable, and pragmatic working style

Why Join DKSH

• Flexible time arrangement with partial work from home possibilities
• Lunch vouchers and private health insurance
• Centrally located office in Warsaw city centre

The estimated annual base salary for this position is PLN 120,000. Actual salary will be determined based on education, experience, qualifications, skills, and geographic location.

At DKSH, we help companies grow globally and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Operations.

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