Operations Functional Analyst – parties entity Specific - French speaking

Euroclear; Polska; On-site; PLN 60,000 - 90,000; Full time

Job summary

Euroclear is seeking a client-focused operations professional in Poland to manage account openings, connectivity and subscription setups for clients and other parties. The role involves handling Salesforce cases, resolving user issues, and supporting project rollout initiatives with daily email-driven client interactions.

Fluency in English and French is required, along with strong organizational and analytical skills.

Qualifications

• Proficient in English and French with strong written and verbal communication skills.
• Organized and detail-oriented with a strong analytical mindset.
• Proactive, team-oriented and client-focused with risk awareness.
• Experience with Salesforce and client account management is a plus.

Responsibilities

• Perform account opening setup and connectivity setup for Euroclear parties through entity-specific applications.
• Subscription management: set up reports and services for clients.
• Perform account closing tasks and ensure clean termination of relationships.
• Salesforce Case Management: apply the defined process to cases for clients and internal counterparies.
• Resolve user problems efficiently and document solutions for future reference.
• Participate in special initiatives within project rollout frameworks.
• Daily client interaction, primarily via emails, to advance requests.
• Attend daily planning sessions; raise issues and propose constructive solutions.

Skills

Salesforce

Bilingual EN/FR

Client focus

Analytical

Organized

Proactive

Team player

Risk awareness

Tools

Salesforce

Job description

Division:The Client & Business Strategy (CBS) Division is responsible for new business generation, business growth and client dedication & retention, through sales, relationship and account management and direct client support.

Team:Parties Entity specific team is a dynamic team, in the Client Experience department, that is responsible for managing account setup and reporting setup for Clients and other parties within our Entity specific applications (Mainframe etc). The team handles ESES/EB setups and answers data/setup questions raised by clients and internal counterparties. The team supports technical rollout of projects - with specific expertise for the entity specific applications.

We aim to make the client experience easy and enjoyable through efficient and value-added support to both external and internal clients.

This job is opened with a focus on the ESES setup.

Role and Responsibilities

• Perform account opening setup and connectivity setup for the Euroclear parties (clients and others) through entity specific applications
• Subscription Management: perform subscription setup to reports and services through entity specific applications
• Perform account closing tasks
• Salesforce Case Management: apply the process to manage correctly actions requested via assigned Salesforce cases
• Resolve user problems efficiently
• Special initiatives: participate in specific initiatives within the framework of Project rollout
• Daily client interaction (mainly through emails)
• Attend daily whiteboard sessions, raise issues, and propose - when possible - pragmatic, constructive ideas

Your Profile

• Organized and detail-oriented
• Proficient in English AND French: strong written and verbal communication skills
• Analytical
• Proactive
• Team player - positive mindset
• Client focused
• Risk awareness
• Salesforce experience