Operations Coordinator

Marco; Polska; Hybrid; PLN 48,000 - 65,000; Full time

Job summary

Marco is hiring an Operations Coordinator to own the backend systems and recurring workflows that keep our multi-location restaurant network running smoothly. This fully remote role requires overlap with U.S.

business hours and hands-on management of tools like Toast POS, ClickUp, Opus LMS, and loyalty platforms, plus SOP creation and weekly reporting for leadership. If you’re a detail‑oriented problem-solver who loves improving processes at scale, this high‑trust position offers growth as the

Qualifications

• Fluent English: C1/C2 level (written and spoken).
• 1–3+ years in operations, account management, or coordination roles at a fast-paced company.
• Experience working with multi-location or franchise portfolios.
• Strong fluency with project management software (ClickUp, Asana, Monday).
• Comfort learning new tools quickly (POS, LMS, delivery platforms).

Responsibilities

• Own the day-to-day backend across the brand's operational stack including POS and LMS.
• Review daily opening checklists and flag issues to franchisees in real time.
• Manage inventory submissions across locations and ensure data integrity.
• Build and maintain SOPs in collaboration with senior operations staff.
• Syndicate weekly employee feedback and produce clean leadership reports.
• Manage backend menu/listings on delivery channels and support franchise ops.

Skills

Fluent English

Operations experience

Account management

Coordination

Problem-solving

Tools

ClickUp

Asana

Monday.com

Job description

Type: Full-Time

Location: Remote

Work Timezone: U.S. / North America

Compensation: $1,100-$1,500/month USD

About Marco: Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless- and that exceptional people come from anywhere.

The Role & Our Client:

Our client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12-18 months. They're hiring an Operations Coordinator to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly.

If you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler - this is a high-trust role with significant room to grow as the brand expands.

Responsibilities - What You'll Do:

• Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.
• Location ops oversight: Review daily opening checklists submitted by each location - including fryer oil quality, station readiness, and equipment status - and flag issues to franchisees in real time.
• Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.
• SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.
• Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.
• Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.
• Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.
• Continuous improvement: Surface process improvement ideas. The brand is in growth mode - this role is for someone who wants to use their brain, not just execute tickets.
• CEO Support:
• Calendar support
• Inbox triage
• Meeting notes
• Follow-up tracking
• ClickUp action items
• CEO priority tracker
• Light research and special projects

Must Have:

• Fluent English: C1/C2 level (written and spoken).
• 1-3+ years in operations, account management, or coordination roles at a fast-paced company.
• Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).
• Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).
• Comfort learning new tools quickly - POS systems, inventory management, LMS, and delivery platforms.
• Strong written communication for cross-team and cross-location coordination.
• Proactive problem-solver - comfortable flagging issues and proposing solutions, not just executing tickets.

Bonus Points

• Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses.
• Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems.
• Experience building or maintaining SOP documentation libraries.
• Comfort with AI-assisted workflows (ChatGPT, automation tools, agent setup).
• Experience supporting franchise operations or onboarding new locations.

Details:

• Work Location: Remote
• Work Timezone: U.S. (must overlap with U.S. business hours)
• Compensation: $1,100-$1,500/month USD
• Fully remote role with long-term career growth as the brand expands toward 17+ locations
• Direct collaboration with the Founder, Director of Operations, and Chief of Staff
• High-trust environment with significant exposure to franchise operations and scaling decisions