Head of Operations – Multi-Branch Restaurants

Jobgether SRL; Polska; On-site; PLN 400,000 - 650,000; Full time

Benefits offered by this job

HMO / health insurance

Paid Time Off

Additional leave

Work-from-anywhere arrangement

Performance-based pay raises

Opportunity to grow toward COO

AI, dashboards & automation

Exposure to multi-location ops

Job summary

Lever, Inc. seeks a hands-on Head of Operations to lead a growing multi-branch restaurant business in Poland.

You will partner with the CEO and regional managers to drive execution, profitability, and scalable systems across locations, focusing on dashboards, data, and process improvements. You will own operations, pricing, budgets, and new service opportunities, while developing leaders and building repeatable workflows.

Qualifications

• 7+ years of experience in operations or business management, leading multiple restaurant locations.
• Proven track record of improving processes, profitability and service quality.
• Strong understanding of budgeting, costs, margins and unit economics.
• Comfortable using data, dashboards, and digital tools.

Responsibilities

• Lead and improve performance across multiple restaurant branches through Area Managers and Branch Managers.
• Establish clear operating standards, accountability, and management routines.
• Own the online customer journey, pricing, promotions, and budgets.
• Develop scalable operating systems, dashboards, and automation.
• Coach managers to build capable teams and reduce escalation.

Skills

Leadership

P&L management

Data-driven

Executive communication

Cross-location operations

Hands-on execution

Tools

Excel/Google Sheets

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Operations – Multi-Branch Restaurants based in Poland.

This is a hands-on operational leadership role overseeing performance across a growing multi-location food-service business.
You will work directly with the CEO and lead managers across branches, focusing on execution, accountability, profitability, and scalable systems.
The role combines multi-site restaurant operations with sales growth, business development, and the creation of new service opportunities.
You will bring greater visibility to branch performance through dashboards, structured management routines, data, AI, and automation.
Success will depend on turning operational problems into clear plans, accountable ownership, measurable outcomes, and repeatable processes.
With delegated COO-level responsibility, the position offers significant autonomy and a path toward broader executive leadership as the business grows.

Accountabilities:

• Lead and improve performance across multiple restaurant branches through Area Managers, Branch Managers, and shift leaders.
• Establish clear roles, operating standards, decision rights, escalation paths, audits, and daily and weekly management routines.
• Improve visibility into service, delivery, staffing, branch performance, revenue, costs, margins, and unit economics while holding managers accountable for results.
• Coach managers to take full ownership of their areas, strengthen leadership capabilities, and reduce unnecessary escalation to senior leadership.
• Own the online customer journey, including discovery, ordering, delivery, issue resolution, repeat purchasing, conversion, average order value, and customer retention.
• Develop pricing, promotions, bundles, and offers that support sales growth while protecting margins, and prepare budgets, forecasts, and performance plans.
• Identify opportunities to improve profitability by reducing leakage, waste, operational bottlenecks, and inefficient processes.
• Turn business opportunities into practical operating plans, pilots, service lines, partnerships, and institutional accounts.
• Build relationships with merchants, delivery and courier partners, and service providers, while identifying internal solutions that can become repeatable and scalable services.
• Support hiring, onboarding, and development as the business expands.
• Use AI tools, dashboards, automation, and digital workflows to improve analysis, planning, reporting, documentation, and management processes.
• Translate business problems into clear requirements and acceptance criteria for technology teams, and validate whether new systems deliver the intended results.
• Establish a strong first-90-day operating foundation by stabilizing urgent issues, launching dashboards and workflows, defining priority pilots, and presenting a roadmap for future growth.

Requirements:

• 7+ years of experience in operations or business management, with proven experience leading multiple restaurant or food-service locations, such as in an Area Manager, Operations Manager, Head of Operations, or multi-unit General Manager role.
• Demonstrated experience managing managers, establishing accountability, and improving operational performance.
• Proven track record of improving processes, service quality, and profitability.
• Strong understanding of P&L management, budgeting, food and labor costs, margins, and unit economics.
• Comfortable working with data, dashboards, Excel or Google Sheets, and digital business tools.
• Strong executive-level communication and stakeholder management skills.
• High ownership, strong execution focus, and willingness to get hands-on when operational challenges require it.
• Experience launching, scaling, or turning around a branch, brand, service, or business unit is a strong advantage.
• Experience growing delivery operations or online sales through platforms such as GrabFood, foodpanda, websites, or mobile applications is beneficial.
• Business development, partnerships, or sales experience is advantageous.
• Practical experience with AI, automation, digital transformation, consulting, implementation, or operational turnaround is a plus.
• Comfortable working with ambiguity, investigating root causes, separating facts from assumptions, and developing practical solutions without waiting for perfect instructions.
• A strong ability to build capable managers and scalable systems rather than becoming the central point of dependency for every operational issue.

Benefits:

• HMO / health insurance.
• Paid Time Off (PTO).
• Additional leave.
• Work-from-anywhere / work-from-home arrangement.
• Performance-based pay raises.
• Opportunity to work directly with executive leadership and take on delegated COO-level responsibilities.
• Potential growth toward a COO-level position as the business and scope expand.
• Opportunity to work with AI, dashboards, automation, and technology-enabled operating systems.
• Exposure to multi-location operations, business development, partnerships, and new service creation.

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