Operational Excellence Lead: Process Automation & Analytics

Ernst & Young Advisory Services Sdn Bhd; Wrocław; Hybrid; PLN 300,000 - 420,000; Full time

Benefits offered by this job

Continuous learning

Global EY network

Hybrid work pattern

Job summary

EY GDS Poland is seeking an Operational Efficiency Manager to drive process excellence across Consulting. The role focuses on process optimization, automation, governance, and performance management to improve efficiency, scalability, and business effectiveness.

Working closely with Operations, Strategy, Finance and Consulting stakeholders, you will own key dashboards, lead automation initiatives, and provide insights that support data-driven decisions.

Qualifications

• 10+ years of experience in Operations, Process Improvement, Business Operations, PMO, Operational Excellence, Finance Operations, or similar functions.
• Experience in Consulting, Professional Services, or a complex matrix organization.
• Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
• Experience leading process improvement and operational transformation initiatives.
• Excellent stakeholder management and project coordination skills.
• Strong communication and presentation development skills.
• Ability to manage multiple initiatives and priorities in a fast-paced environment.

Responsibilities

• Identify, design, and implement process improvements across Consulting operations.
• Drive process standardization and operational best practices across locations and teams.
• Analyze operational performance and identify opportunities to improve efficiency, quality, and scalability.
• Develop and maintain process documentation, procedures, and operational guidelines.
• Support implementation of new operational processes, policies, and governance frameworks.
• Identify automation opportunities and drive initiatives that reduce manual effort and improve operational effectiveness.
• Partner with business stakeholders and technology teams to implement process automation solutions.
• Support adoption of digital tools and technologies that enhance operational performance.
• Monitor automation benefits and track efficiency improvements.
• Act as Product Owner for operational dashboards, applications, and digital tools supporting Consulting operations.
• Gather business requirements and drive enhancements that improve usability, efficiency, and user adoption.
• Partner with business and technology stakeholders to ensure operational tools effectively support decision-making and process execution.
• Support continuous improvement of operational data quality and user experience.
• Monitor and control indirect costs, ensuring alignment with budget objectives.
• Analyze cost trends and identify opportunities for operational savings and efficiency improvements.
• Partner with Finance teams on accounts receivable reviews, collections support, and operational follow-up activities.
• Provide operational insights and recommendations that support financial performance and budget management.
• Coordinate and support operational reviews, leadership meetings, and business governance activities.
• Prepare executive presentations, reports, and management materials for leadership stakeholders.
• Support planning and execution of leadership visits, operational reviews, and strategic business events.
• Track operational actions and ensure follow-up on key initiatives and business priorities.
• Develop operational metrics, KPIs, and performance tracking mechanisms.
• Translate operational and financial data into actionable recommendations for leadership.
• Support business planning activities through data analysis, reporting, and operational insights.
• Provide regular performance updates and identify emerging operational risks and opportunities.

Skills

Advanced Excel

Advanced PowerPoint

Analytical skills

Reporting skills

Operational data experience

Financial data experience

Power BI

Power Apps

Power Automate

Process mapping

Tools

Power BI

Power Apps

Power Automate

Job description

EY GDS Poland is seeking an Operational Efficiency Manager to drive process excellence across Consulting. The role focuses on process optimization, automation, governance, and performance management to improve efficiency, scalability, and business effectiveness.

Working closely with Operations, Strategy, Finance and Consulting stakeholders, you will own key dashboards, lead automation initiatives, and provide insights that support data-driven decisions.