L&D Operations & Analytics Lead

Ernst & Young Advisory Services Sdn Bhd; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Continuous learning culture

Diverse and inclusive culture

Global opportunity

Job summary

EY GDS Poland is seeking an experienced Learning & Development Specialist to drive learning operations, professional development initiatives and capability-building programs within our Consulting practice. You will work across learning program management, stakeholder engagement, budget oversight, vendor management and analytics to support growth of our consulting professionals.

The successful candidate will collaborate with Consulting leaders, HR, Finance, S2P, Operations and external providers

Qualifications

• Minimum 4 years of professional experience in Learning & Development, Talent Development, HR Operations or related area.
• Experience managing learning programs, certifications, training operations and stakeholder engagement activities.
• Strong project coordination and organizational skills with the ability to manage multiple priorities.
• Experience working with learning vendors, procurement processes and budget management.
• Advanced proficiency in Microsoft Excel and PowerPoint, including data analysis, reporting, dashboards.
• Excellent communication and presentation skills.
• Advanced English proficiency (written and verbal).

Responsibilities

• Coordinate and manage technical learning, certification, upskilling, and cross-skilling programs aligned with business capability needs.
• Lead end-to-end learning operations, including training administration, onboarding journeys, enrollment management, and learning completion tracking.
• Support the execution of annual learning and development priorities by partnering with business leaders and monitoring progress against development goals.
• Serve as the primary point of contact for external learning providers and internal stakeholders.
• Manage vendor onboarding processes and support supplier relationships in partnership with Procurement, S2P, Finance, and Talent Development teams.
• Collaborate closely with business leaders, learning champions, and dedicated education SPOCs to identify capability-building needs and deliver tailored learning solutions.
• Create and maintain learning documentation, including program charters, process documentation, governance materials, and reporting frameworks.
• Support learning-related technology projects and continuous improvement initiatives.
• Provide operational support for internal learning platforms and applications, ensuring a positive user experience.
• Design and deliver engaging learning communications across multiple channels, including SharePoint, Viva Engage, newsletters, and internal campaigns.
• Promote learning initiatives, certification opportunities, and development programs to increase employee engagement and participation.

Skills

Learning operations

Budget management

Vendor management

Stakeholder engagement

Excel

PowerPoint

English proficiency

Project coordination

Tools

LMS platforms

Excel

PowerPoint

Job description

EY GDS Poland is seeking an experienced Learning & Development Specialist to drive learning operations, professional development initiatives and capability-building programs within our Consulting practice. You will work across learning program management, stakeholder engagement, budget oversight, vendor management and analytics to support growth of our consulting professionals.

The successful candidate will collaborate with Consulting leaders, HR, Finance, S2P, Operations and external providers