Operation Manager

Epcnetwork; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Cozy Warsaw office

Kyiv office available

Job summary

EPC Network is seeking an Operations Manager to optimize operational processes across marketing platforms, vendor accounts, budgets, payments, and data quality. You will drive automation and AI adoption while ensuring scalable execution, reporting to the Head of Operations.

This role requires 4+ years in operations within marketing or performance marketing, hands-on AI tool usage, strong English, and an ownership mindset. You’ll build SOPs, dashboards, and control data quality across channels.

Qualifications

• 4+ years in operations or project management in marketing, media, or performance marketing.
• Experience managing vendor or platform accounts at scale.
• Strong numeric sense: budgets, payments, reconciliation.
• Experience building and rolling out SOPs across a team.
• Hands-on AI tool use in daily work with clear explanation.
• Clear, structured communication with actionable updates.
• Ownership mindset; drive progress without supervision.
• Excellent written and verbal English (C1+).

Responsibilities

• Platform and vendor account operations across marketing platforms and service providers.
• Own budget and payment operations, including schedules and reconciliations.
• Data quality and compliance flows, including suppression lists and opt-outs.
• Build and maintain trackers, SOPs, dashboards; drive adoption.
• Lead execution across parallel workstreams; enable AI tooling adoption.

Skills

AI tool usage

Owner mindset

Communication

Problem solving

English proficiency (C1+)

Job description

Location: Warsaw, Poland (on-site)
Format: Full-time
Seniority level: Senior / Lead

At EPC Network, we’re not just a digital marketing company; we’re a platform for career transformation and personal growth. Our people-first approach shapes our corporate culture, fostering a team of passionate, smart, and energetic individuals who strive to grow professionally in an international, fast-paced environment.

As an Operations Manager, you will be responsible for managing and optimizing operational processes across marketing platforms, vendor accounts, budgets, payments, and data quality. You will drive process improvements, automation, and AI adoption while ensuring smooth execution and scalability across the team, reporting directly to the Head of Operations.

Requirements

• 4+ years in operations or project management within a marketing, media, or performance-marketing environment
• Proven experience managing vendor or platform accounts at scale — registrations, verifications, limits, renewals — not just using the tools, but operating them
• Comfort with numbers: budgets, payment schedules, reconciliation, and basic unit economics; you notice when a figure doesn't add up
• Experience building and rolling out operational processes and SOPs across a team
• Hands-on AI tool use in your daily work (hard requirement) — you use them to move faster and can describe exactly how
• Strong problem-solving: root cause analysis, structured thinking, clear recommendations
• Clear, structured communication — updates, escalations, and feedback are always actionable
• Ownership mindset: you follow through, remove blockers, and drive progress without supervision
• Excellent written and verbal English (C1 or above)
• Ready to grow by taking ownership of systems and automation as the channel scales

Key Responsibilities

• Platform & Vendor Account Operations — Set up, verify, and scale accounts across marketing platforms and service providers. Maintain capacity and redundancy ahead of demand: when one account or asset goes down, a replacement is already in the pipeline. Manage the full lifecycle from registration and verification through scaling, renegotiation, or shutdown.
• Budget & Payment Operations — Own the operational money flow for the channel: collect spend plans from the team, manage payment schedules and prepaid balances, reconcile vendor billing against actuals, and catch anomalies (wrong billing cycles, unexpected charges, unused paid limits) before they become losses.
• Data Quality & Compliance Flows — Own audience data hygiene end to end: suppression lists, opt-out and complaint handling, and list validation. Don't just set the process up — verify it actually works, from the moment a contact opts out to the moment they stop receiving communications, across every platform in use.
• Tooling, Process & Reporting — Build and maintain the trackers, SOPs, and cadences that keep the team executing consistently. Test internal tools, give structured feedback to developers, record instructions, and drive adoption across the team. Keep channel performance visible in dashboards and flag degradation early — declining unit economics on any account is your signal to act.
• Execution & Follow-Through — Drive operational initiatives from decision to completion across parallel workstreams: cascade process changes to the team, act as the first review layer, and keep every initiative moving until it's genuinely done.
  AI & Smart Tooling — Use AI to accelerate the workflow, evaluate new tools, and raise AI fluency across the team.

What it means to be part of our Team:

• Multinational and intercultural experience
• Corporate library
• Growth opportunities, сutting-edge frameworks and technologies
• Plenty of engaging team-building and social events
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves;
• Cozy office in Warsaw, Kyiv available for you whenever you need it
• Coffee, tea, Red Bull, sweets, fruits, and more snacks