(Senior) Account Manager - open application

Assembly Digital Commerce; Poznań; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work (2 days in office)

Job summary

Assembly Digital Commerce, the E-commerce division of Assembly, is seeking a seasoned Client Services Lead to oversee a team in Poland. The role focuses on delivering client-centric services, driving e-commerce initiatives, and coordinating cross-functional collaboration with other agency departments.

You will manage client partnerships, oversee budget and sales planning, and foster growth through coaching and upselling strategic services.

Qualifications

• 3-5 years of experience in Client Service.
• Experience in an agency environment (digital, E-commerce, marketing).
• Experience in working with global clients.
• Proven team management record.
• Knowledge of e-commerce ecosystems.
• Understanding the content creation process.
• Proficiency in English.
• Excellent communication skills.
• Project & time management skills.
• Business acumen.
• Proven cost control skills.
• Basic understanding of P&L management.

Responsibilities

• Establish strong collaboration and partnership with the Clients.
• Realization of the business strategy as part of the entrusted customer service and services delivery - in direct cooperation with the supervisor.
• Supervising an E-commerce team of four (or more in the future) and working on improving their project management/client service skills.
• Responsible for budget planning, sales planning and reporting status of planned sales in the team.
• Setting up goals for your subordinates, tracking their progress, motivation management, feedback sharing to support personal growth.
• Conducting efficient project communication.
• Cooperating with other departments in the Agency to ensure all team and project challenges.
• Upselling new business ideas and services to your Clients.

Skills

Client service

Agency experience

Team management

English proficiency

Communication skills

Project management

Job description

Overview

Assembly Digital Commerce (ADC) is the E-commerce division of Assembly. We deliver exceptional media and digital commerce tools, services and solutions to accelerate and fuel brand performance in an online world. As ADC, we were built to accelerate and transform digital-first experiences connecting a brand to its consumers anywhere and everywhere they are. With a team of over 2,300 highly-skilled professionals, in 35 markets globally, ADC leverages in-house AI-driven data and technology in both commerce and media to to fuel growth that makes brands perform and drives measurable business outcomes.

As proud member of Stagwell,the challenger network built to Transform Marketing, we are committed to purposeful action, leading the way in social and environmental impact within the agency realm.

assembly-digitalcommerce.com

Responsibilities

• Establishing and keeping strong collaboration and partnership with the Clients
• Realization of the business strategy as part of the entrusted customer service and services delivery - in direct cooperation with the supervisor
• Supervising an E-commerce team of four (or more in the future) and working on improving their project management/client service skills
• Responsible for budget planning, sales planning and reporting status of planned sales in the team
• Setting up goals for your subordinates, tracking their progress, motivation management, feedback sharing to support personal growth)
• Conducting efficient project communication
• Cooperating with other departments in the Agency to ensure all team and project challenges.
• Upselling new business ideas and services to your Clients

Requirements

Required:

• 3-5 years of experience in the Client Service area
• Experience in an agency environment (digital, E-commerce, marketing…)
• Experience in working with global Client
• Proven team management record
• Knowledge of e-commerce ecosystems
• Understanding the content creation process
• Proficiency in English
• Excellent communication skills
• Project & time management skills

Desired:

• Business acumen
• Proven cost control skills
• Basic understanding of P&L management

Benefits

• Hybrid work opportunity – 2 days per week from the office in Warsaw or Poznan
• Workation up to 60 days per calendar year on the EU territory
• Private medical insurance with option for travel insurance
• Group insurance (paid partially by the Employee)
• Access to Multisport card (paid partially by the Employee)
• Employee Referral Program
• Access to wellbeing platform
• Access to language learning platform
• 1 additional day of paid leave for volunteering purposes per calendar year
• Internal and external training opportunities
• No dress code

What makes this a great opportunity?

• Many possibilities to grow
• Working in E-commerce for one of the biggest clients will give great job experiences and possibilities for self-development
• Working with the best experts in the E-commerce in Europe (and possibly the world!)

Our Recruitment Process

• Recruiter phone screen
• Online interview via MS Teams
• Recruitment task
• 2nd interview

Pursuant to Article 24(6) of the Law of 14 June 2024 on the Protection of Whistleblowers, we would like to inform you that Pathfinder23 sp. z o.o. has implemented an Internal Procedure for Reporting Violations of the Law and Follow-up.