Onsite Desktop Support – IT End User Services

VB Spine, LLC; Województwo mazowieckie; On-site; PLN 70,000 - 110,000; Full time

Job summary

VB Spine in Warsaw, Poland, is seeking a Senior Analyst, Desktop Support – IT End User Services to provide hands-on, on-site support for the Warsaw office and remote support across Europe.

The role leads end-user tech issues, supports meeting spaces, AV, and contributes to asset management and office technology projects while partnering with European IT teams and senior leaders.

Qualifications

• Bachelor’s degree or equivalent in IT or related field.
• 2+ years in help desk, desktop or end-user computing; senior/lead experience preferred.
• Fluency in Polish and English, spoken and written.

Responsibilities

• Identify, troubleshoot, and resolve desktop, laptop, peripherals, and end-user issues.
• Handle IT service tickets with timely, accurate documentation and SLAs.
• Provide on-site deskside support for the Warsaw office and remote support for Europe.

Skills

On-site support

Windows 10/11

Microsoft 365

AV support

Networking basics

ITSM tools

Polish & English fluency

Customer service

Deskside support

VIP support

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Microsoft Intune

Windows Autopilot

Microsoft Entra ID

Job description

Senior Analyst, Desktop Support – IT End User Services

Location: Warsaw, Poland

Company: VB Spine

Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re looking for driven individuals ready to learn quickly, adapt under pressure, and grow in a dynamic, fast-paced environment.

As the Senior Analyst, Desktop Support – IT End User Services, you will provide hands‑on, on‑site IT support for our Warsaw office. This position serves as an escalation point for end‑user technology issues and provides local technical leadership across desktop support, meeting‑room/AV support, networking smart‑hands activities, asset management, site technology projects, as well as remote support for European team members.

The ideal candidate combines strong technical troubleshooting skills with excellent customer service, organization, and the ability to support employees and senior leaders in a fast‑paced business environment.

What You’ll Do

• Identify, research, troubleshoot, and resolve desktop, laptop, peripheral, application, and end‑user technology issues.
• Respond to IT service tickets, incidents, requests, and escalations while maintaining timely, accurate documentation and strong service levels.
• Provide on‑site walk‑up and deskside support to employees in the Warsaw office.
• Provide remote support to employees across Europe.
• Serve as the first local point of contact for technical escalations and on‑site project assistance.
• Provide hands‑on support for Windows endpoints, Microsoft 365 applications, Outlook, web‑based business applications, printers, mobile devices, and related workplace technology.
• Assist with conference‑room and audiovisual (AV) support, including meeting setup and troubleshooting.
• Provide smart‑hands support to remote or centralized Level 3 teams, including Networking, Infrastructure, Security, AV, and other technical groups.
• Support device provisioning, deployment, replacement, refresh, and decommissioning activities.
• Assist with IT asset management, inventory control, equipment lifecycle tracking, and asset disposition.
• Maintain an organized local IT stockroom and ensure appropriate levels of endpoint equipment, peripherals, and accessories are available.
• Support local and global IT projects, office initiatives, infrastructure changes, and technology deployments.
• Provide executive/VIP support when required, with a strong focus on professionalism, responsiveness, and discretion.
• Act as a technical lead for the Warsaw site, helping coordinate support activities, share knowledge, improve processes, and mentor other support resources when applicable.
• Maintain documented processes, site standards, and an organized, service‑focused IT environment.
• Collaborate effectively with VB Spine IT teams and business stakeholders across multiple countries and time zones.

What You Bring

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
• Professional fluency in both Polish and English, with strong verbal and written communication skills.
• Additional language skills are highly desirable, particularly Italian, German, Spanish, or French, to support collaboration across European teams.
• 2+ years of experience in help desk, desktop support, deskside support, or end‑user computing; senior‑level or lead support experience is preferred.
• Strong troubleshooting skills across Windows devices, Microsoft 365, Outlook, and web‑based applications.
• Excellent customer service, interpersonal, and communication skills, with the ability to support stakeholders at all levels, including senior leadership.
• Strong organizational skills, ownership, and the ability to manage multiple priorities in a fast‑paced, on‑site support environment.
• Working knowledge of endpoint devices, peripherals, printers, conferencing/AV technology, basic networking, and IT asset management.
• Experience collaborating with remote technical teams and performing smart‑hands support for infrastructure and network‑related activities.
• Certifications such as CompTIA A+ and experience with Microsoft Intune, Windows Autopilot, Microsoft Entra ID, and ITSM tools (e.g., ServiceNow) are advantageous.

Why VB Spine?

We believe in growing talent from within. At VB Spine, you’ll get the training, mentorship, and support you need to build a strong foundation in the medical sales field. You’ll work alongside a high‑performing team, gain valuable operating room experience, and take your first step toward a rewarding and meaningful career.

Compensation

Pay for this role is competitive and based on experience, with additional factors like territory requirements, qualifications, and performance taken into account.

VB Spine reserves the right to offer compensation outside of this listed range. Final compensation is determined on a case‑by‑case basis and considers a variety of factors including experience level, skillset, and market conditions.

This role is based on‑site in Warsaw, Poland and requires attendance in the office five days per week.