O2C Customer Service Intern with Portuguese

Elanco; Warszawa; On-site; PLN 28,000 - 39,000; Part time

Benefits offered by this job

Office in Warsaw center

Extra days off

Diversity friendly environment

Job summary

Elanco in Warsaw is seeking an O2C Customer Service Intern with Portuguese to process orders, support billing, and handle customer inquiries. You will collaborate with internal partners to ensure accurate order processing and a positive customer experience.

Key responsibilities include managing orders and complaints, billing support, process improvement, and building product knowledge across Elanco’s lines while working under moderate supervision in a global team.

Qualifications

• University degree or ongoing university studies.
• Proficient in English and Portuguese is mandatory.
• Ability to effectively prioritize and complete key tasks and deliverables.
• Ability to work in a global team environment and communicate effectively with internal partners.
• Maintain a high level of professionalism with customers and team members.
• Knowledge of Outlook, MS Excel, Word, and PowerPoint.

Responsibilities

• Process orders manually received by phone, fax, and email with priority for urgent orders.
• Process customer complaints and collaborate with other departments.
• Support the billing process and monitor sales orders and interface issues.
• Back local O2C projects to improve accuracy and efficiency.
• Suggest improvements to existing processes and demonstrate continuous improvement.
• Work with team members, internal customers, and partners to build relationships.
• Improve the customer experience with the ESC and maintain professional interactions.
• Demonstrate a compliant mindset, supporting documentation and training materials.
• Build and maintain knowledge of Elanco’s product lines in the assigned market.
• Complete tasks within procedures under moderate supervision.

Skills

English proficiency

Portuguese proficiency

Prioritization

Team collaboration

Professionalism

Education

University degree or ongoing studies

Tools

Outlook

MS Excel

MS Word

PowerPoint

Job description

Your Role:

As an O2C Customer Service Intern with Portuguese, you will work directly with customers to process orders, manage billing, and handle customer service queries. You will support the Order to Cash process by ensuring accurate and efficient order processing, contributing to a positive customer experience, and collaborating with internal business partners and team members.

Your Responsibilities

• Order & Complaint Management: Effectively process all manual orders received by phone, fax, and email, ensuring priority for urgent orders within agreed KPIs and delivering a positive customer experience.
• Customer Service: Effectively process customer complaints and collaborate with other company departments when applicable.
• Billing & Order Management: Manage and support the billing process. Effectively monitor and resolve sales orders and sales interface issues (Idocs).
• Process Expertise & Business Partnership: Support local O2C projects that influence accurate, efficient, and compliant order processing.
• Process Improvement: Suggest improvements to existing processes or solutions and demonstrate a continuous improvement-oriented mindset.
• Teamwork & Stakeholder Engagement: Work effectively with team members, internal customers, business partners, and LSP team members to build strong working relationships.
• Customer Experience: Focus on improving our customers’ experience with the ESC and demonstrate good interactions with ESC internal customers and business partners.
• Compliance & Documentation: Demonstrate a compliance-oriented mindset, help build a compliance culture, and become familiar with applicable process documentation and training materials to ensure fully compliant operations.
• Product Knowledge: Build and maintain knowledge of Elanco’s product lines within the assigned market.
• Task Management: Complete tasks within established procedures under a moderate or limited degree of supervision.

What You Need to Succeed (Minimum Qualifications)

• University degree or ongoing university studies.
• Proficient in English and Portuguese is mandatory.
• Ability to effectively prioritize and complete key tasks and deliverables.
• Ability to work in a global team environment and communicate effectively with internal business partners, other disciplines, and team members from other departments.
• Ability to maintain a high level of professionalism with customers and team members.
• Knowledge of Outlook, MS Excel, Word, and PowerPoint.

What will give you a competitive edge (preferred qualifications)

• Knowledge of SAP.
• Knowledge of additional languages, such as Spanish, French, or Italian.
• Experience in a start-up or dynamic environment.
• Experience in direct contact with customers, including communication by phone and email.

Additional Information

• Location: Warsaw, Poland.

We offer

• Career at one of the leading global animal healthcare companies.
• Office located in the center of Warsaw (Rondo Daszynskiego).
• Extra days off.
• Open and inclusive environment which is supportive and welcoming of all diversity strands.