Norwegian Credit Services Associate - Collections & Cash

Medtronic; Warszawa; On-site; PLN 92,000 - 138,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic in Warsaw is seeking graduates and early-career professionals for a Credit Services role that supports order-to-cash operations, handling collections and payments while collaborating with Finance and Customer Service.

You will communicate with customers in English and Norwegian, work on-site during onboarding, and use AI-enabled tools and SAP within a modern shared-services environment to ensure accurate records and compliant outcomes.

Qualifications

• Bachelor's degree and no prior professional experience required.
• Fluent English and minimum C1 proficiency in Norwegian with the ability to communicate effectively in a business environment both verbally and in writing.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.

Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
• Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
• Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.

Skills

English proficiency

Norwegian proficiency

Microsoft Office

Education

Bachelor's degree

Tools

SAP

Job description

Medtronic in Warsaw is seeking graduates and early-career professionals for a Credit Services role that supports order-to-cash operations, handling collections and payments while collaborating with Finance and Customer Service.

You will communicate with customers in English and Norwegian, work on-site during onboarding, and use AI-enabled tools and SAP within a modern shared-services environment to ensure accurate records and compliant outcomes.