Network Operations Expert

Nordea; Województwo pomorskie; On-site; PLN 250,000 - 420,000; Full time

Job summary

Nordea is seeking a Network Operations Expert to join the Network Operations Oversight team in Poland, supporting the security, stability and resilience of our global network services. You will lead complex investigations, own high-impact incidents, drive data-driven improvements, and collaborate with suppliers, engineering teams and stakeholders across Poland and the Nordic region.

The role emphasizes operational readiness, documentation, and governance.

Qualifications

• Hold at least a valid CCNP certification (prefer CCNP Security).
• Extensive network operations experience in large enterprise environments.
• Strong knowledge of Cisco ISE, ASA/VPN, and SD-WAN operations.
• Experience with ITIL Incident, Change and Problem processes.
• Proficient in monitoring/telemetry with Grafana, Splunk, and LogicMonitor.
• Ability to work cross-country teams in Agile SAFe.

Responsibilities

• Lead in-depth investigations into complex network issues and remediation options.
• Own business-critical incidents with engineering teams and vendors.
• Turn monitoring data into actionable insights and dashboards.
• Lead Root Cause Analysis within the Problem Management process.
• Plan and deliver network changes with risk assessment and rollback readiness.
• Oversee vulnerability management and security baseline compliance.
• Collaborate with experts across countries and technology domains.
• Validate operational readiness of new or changed solutions.
• Create and maintain high-quality technical documentation across teams.
• Maintain prioritized backlogs and communicate status to governance forums.

Skills

CCNP certification

Network operations

Cisco ISE

Cisco ASA & VPN

SD-WAN

Troubleshooting

ITIL processes

Vendor coordination

Incident management

Tools

Cisco DNA Center

Syslog-based solutions

Grafana

Splunk

LogicMonitor

Jira

BMC Helix

Job description

Job ID: 3425

About this opportunity

Welcome to Network Operations Oversight team. Would you like to be part of a journey where we create value by ensuring the security, stability, resilience, and continuous improvement of our network services? We are responsible for the operational health of critical network services, maintaining technology standards, managing service-related risks, and supporting strategic decision-making across the network domain.

As a Network Operations Expert, you will play a key role in advancing operational excellence across a complex enterprise environment. You will collaborate closely with suppliers, vendors, service providers, engineering teams and key stakeholders to ensure high-quality, reliable, and secure network services. You will contribute to service performance reviews, operational readiness, incident learnings, and improvement initiatives that strengthen our overall network landscape.

Working together with colleagues across the Nordic countries and Poland, you will contribute directly to our success by enhancing service quality, promoting best practices, and supporting the delivery of a stable, secure, and future-ready network environment.

What you’ll be doing:

• Lead in-depth technical investigations into complex network issues, service degradation, infrastructure dependencies, and remediation options, gaining broad exposure to world-class modern infrastructure and a diverse range of enterprise network technologies
• Take technical ownership of business-critical incidents, working side by side with highly experienced engineering teams, technology vendors, and suppliers to exchange knowledge, accelerate troubleshooting, define effective recovery actions, and restore services with confidence
• Turn service reports, monitoring data, trends, and recurring issues into actionable insights, while continuously developing best-in-class monitoring capabilities and operational dashboards that reveal service health, performance, risks, and emerging issues
• Act as the technical lead for Root Cause Analysis within the Problem Management process, expanding your expertise as you uncover underlying causes, shape preventive actions, and support the Problem Manager in driving them through to implementation
• Plan and deliver business-critical network changes across complex, interconnected technologies and solutions, combining technical validation, risk assessment, implementation coordination, and rollback readiness to achieve safe and predictable outcomes
• Strengthen the security and resilience of large-scale network services by overseeing vulnerability management and security baseline compliance, assessing exposure and business risk, identifying control gaps, prioritising remediation, and following mitigation actions through to closure
• Bring your technical judgement to operational and supplier reviews, collaborating with recognised specialists across countries and technology domains while evaluating evidence, constructively challenging delivery quality and corrective measures, and ensuring agreed actions, owners, deadlines, and dependencies remain on track
• Help shape reliable, supportable services and the future of our network landscape by validating the operational readiness of new and changed solutions, broadening your experience across acceptance criteria, support procedures, escalation paths, recovery instructions, service dependencies, and ownership across engineering and operations
• Create and maintain high-quality technical documentation, sharing knowledge with experienced colleagues and ensuring that operational procedures, configuration records, and recovery instructions remain accurate, current, and practical to use across teams
• Drive transparency and continuous improvement by maintaining prioritised action, risk, issue, and improvement backlogs, and by translating complex topics into concise status updates, management summaries, and clear recommendations that influence decisions in governance forums

You’ll join a newly established and ambitious team with a real opportunity to influence the future shape of Nordea’s network. The role is based in any of our offices in Poland (Łódź, Gdynia, Gdańsk or Warsaw).

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

• Have a structured and analytical mindset, with the ability to work across strategic, tactical, and operational priorities
• Take ownership and act proactively, including in situations with unclear boundaries, dependencies, or requirements
• Are fluent in spoken and written English, with the ability to communicate clearly, facilitate discussions, and constructively challenge decisions to achieve the best outcome for Nordea
• Apply strong problem-solving, prioritization, negotiation, and conflict-resolution skills
• Understand complex infrastructure services from an operational and business perspective, including their dependencies, risks, and support requirements
• Translate business outcomes into clear operational requirements, priorities, and improvement actions
• Collaborate effectively across virtual, international, and cross-functional teams, including suppliers and engineering functions
• Work effectively in an Agile SAFe environment

Your experience and background

• Hold at least a valid CCNP certification, preferably CCNP Security or, alternatively, CCNP Enterprise
• Extensive experience in network operations within a large, complex enterprise environment, covering a broad range of network technologies, platforms, and operational tools, combined with a good understanding of core ITIL processes, including Incident, Change, and Problem Management
• Strong operational knowledge of Cisco Catalyst Center (formerly Cisco DNA Center) and logging and monitoring platforms such as Grafana, Splunk, Syslog-based solutions, and LogicMonitor, including assurance, health and performance monitoring, inventory and configuration visibility, software image management, event analysis and data correlation, technical investigation, alert definition and modification, monitoring threshold customization, and the creation of operational dashboards that provide actionable visibility into service health, performance, and emerging risks
• Proven expert-level operational and troubleshooting experience with Cisco ISE, including authentication and authorization flows, 802.1X, RADIUS and TACACS+, policy enforcement, endpoint profiling, certificate-related issues, and complex integrations with network devices
• Deep practical expertise in operating and troubleshooting Cisco ASA and enterprise VPN services, including remote-access VPN, high availability, certificate lifecycle, authentication dependencies, advanced service troubleshooting, and assessment of operational risks related to software and configuration changes
• Operational experience with Cisco SD-WAN, including control and data plane concepts, controller and edge health, policies, application-aware routing, overlay connectivity, software lifecycle, monitoring, and troubleshooting of transport or tunnel failures
• Understanding of Cisco Software-Defined Access, including fabric roles, underlay and overlay dependencies, Virtual Networks, Scalable Group Tags, integration with Cisco ISE, assurance, and operational troubleshooting across the fabric
• Strong knowledge of multicast operations, including IGMP, PIM, rendezvous points, multicast routing and forwarding, source and receiver dependencies, and troubleshooting of packet loss, incorrect tree formation, or reachability issues
• Experience maintaining accurate CMDB records and working with IT service management and ticketing platforms such as BMC Helix and Jira to manage incidents, changes, problems, requests, and related operational workflows
• Extensive hands-on experience in advanced network diagnostics, using logs, packet captures, monitoring data, configuration comparisons, and vendor diagnostic tools to independently evaluate technical findings, challenge proposed remediation, identify effective recovery actions, and support the restoration of complex, business-critical network services

What we offer

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.