Network Infrastructure Engineer

Akamai Technologies; Kraków; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Wellbeing programs

Financial planning support

Job summary

Akamai Technologies in Kraków is seeking a Network Infrastructure Operations professional to monitor and maintain global hardware and network components. You will work with a worldwide team to diagnose issues remotely and coordinate with data centers and partners for installation and maintenance.

Responsibilities include monitoring alarms, responding to alerts, and resolving high-severity incidents while creating runbooks to improve fault detection and operational visibility.

Qualifications

• Solid understanding of network fundamentals and hardware components.
• Experience with data center portals and monitoring tools.
• Experience in a NOC or similar environment preferred.

Responsibilities

• Manage remote hardware assets and troubleshoot issues remotely.
• Monitor servers, routers, switches, and OS alarms.
• Respond to alerts per SLA and assess severity.
• Diagnose switch/router problems to ensure Akamai platform stability.
• Collaborate with field technicians, data centers, and partners for installation and maintenance.
• Support resolution of high-severity incidents and develop runbooks.

Skills

Network fundamentals

Hardware troubleshooting

Technical documentation

Communication skills

Education

Bachelor's degree in a technical field

Tools

Data center portals

Job description

Job Description

Join our Network Infrastructure team! The Edge Platform team oversees planning, building, maintaining, and operating the global platform. They design, develop, and deploy essential technologies, including hardware, software, and network infrastructure supporting Akamai's products. The team ensures reliable availability and optimal performance for customers.

Partner with the best

Join a highly skilled, 24×7 shift‑based operations team responsible for maintaining the reliability, performance, and availability of large‑scale network infrastructure. In this role, you will remotely diagnose hardware problems, facilitate equipment repairs, and manage hardware assets. You will also work with a worldwide team of field technicians and collaborate closely with external partners, data centers, and internet service providers.

Responsibilities

• Managing remote hardware assets and troubleshooting issues remotely
• Watching alarms from servers, routers, switches, and operating systems
• Responding to alerts according to SLA and determining severity
• Diagnosing switch and router problems to ensure stability of Akamai platform
• Working closely with field technicians, data centers, and Akamai partners for installation and maintenance of Akamai Network Infrastructure
• Supporting the resolution of high‑severity technical incidents
• Designing, developing, and maintaining alerts and runbooks to improve fault detection and operational visibility
• Installing, configuring, and optimizing network infrastructure while developing operational tools, automation, and technical documentation to support it effectively and efficiently

Qualifications

• Early‑career proficiency in network environments backed by a formal technical background or equivalent practical expertise
• Experience in network technologies and basic knowledge of networking
• Knowledge of computer hardware and networking equipment
• Experience with data center portals
• Experience in a NOC or similar environment
• Professional problem‑solving, communication, and interpersonal skills

Working Schedule & Hours

Shift Pattern: 5 days on, 2 days off (including scheduled weekend shifts)
Working Hours: 10:30 - 19:00 CET / 11:30 - 20:00 CEST

Benefits

Benefits at Akamai: We support your health, well-being, finances, and life beyond work.