.Net Support Engineer

Infinity Quest; Województwo małopolskie; On-site; PLN 60,000 - 110,000; Full time

Job summary

Infinity Quest is seeking a Support Engineer with software development experience, preferably .NET, to join our Azure Dev support team and work directly with developer customers. You will debug, troubleshoot, and resolve customer issues while collaborating with engineers to drive timely solutions.

You will communicate clearly in English via telephone, email and chat, handle technically challenging cases, and contribute to a positive customer experience through cross-team teamwork.

Qualifications

• 2+ years of Development and technical support experience.
• Azure domain experience is a plus.
• Soft Skills are important.
• Handle technically challenging and politically sensitive customer situations.
• Strong communications skills – excellent spoken and written English.

Responsibilities

• Debug, troubleshoot, and correct code for customer issues.
• Assist developers with issue reproduction and guidance.
• Communicate next steps and status to customers clearly.
• Collaborate across teams to resolve complex problems.

Skills

Development experience

Technical support

DotNet

Azure familiarity

Customer communication

Tools

Azure

Job description

Looking for a Support Engineer with software development experience, preferably .Net, to join our Azure Dev support team, to work directly with developer customers. You will work with other engineers to debug, troubleshoot, correct code, and help resolve customer issues.

• 2 + years of Development and technical support experience.
• Good to have Azure domain experiences
• Soft Skills
• Handle technically challenging and politically sensitive customer situations
• Strong communications skills - Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration