.NET Support Engineer

PRACYVA; Kraków; On-site; PLN 80,000 - 120,000; Full time

Job summary

PRACYVA is seeking a Support Engineer in Kraków to assist Azure developers in building and maintaining solutions. You will take ownership to resolve complex technical issues, involving debugging and troubleshooting, and communicate technical details effectively to customers.

The role requires strong English communication skills and the ability to handle sensitive customer situations with professionalism. Prior development and support experience is highly valued.

Qualifications

• 2+ years of development and technical support experience.
• Azure experience is a plus but not required.
• Handle technically challenging and politically sensitive customer situations.
• Strong written and spoken English communication skills.
• Effective interaction with customers to gather information quickly; explain responsibilities and next steps; inspire confidence.
• Driver to resolve difficult customer issues; support customers via phone, email and chat as applicable.
• Demonstrable troubleshooting skills.

Responsibilities

• Help Azure developers in developing/maintaining solutions to meet their needs.
• Take responsibility to resolve technical issues, involving problem solving, debugging, and troubleshooting, correcting code.
• Communicate technically complex information clearly.

Skills

Azure experience

Strong communication skills (English)

Troubleshooting skills

Customer handling

Problem solving

.NET development

MVC frameworks

Visual Studio

Azure SDK

IIS knowledge

Tools

.NET Development

MVC frameworks

Visual Studio

Azure SDK

IIS

Job description

• 2 + years of Development and technical support experience.
• Good to have Azure domain experiences - added advantage
• Handle technically challenging and politically sensitive customer situations
• Strong communications skills – Excellent spoken and written English communication skills
• Effective, polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills

Help Azure developers in develop/maintain solutions to meet their needs. Take responsibility to resolve technical issues, which will involve problem solving, debugging, and troubleshooting, correcting code. Communicate technically complex information.

Technical Skills

• .Net Development (C++, C#, , HTML5 or any programming languages) – Must have basics of .NET Development.
• Web Application development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies.
• Knowledge of IIS configuration and how HTTP requests handled by IIS.
• Knowledge of the .NET Framework and how to develop applications using C# and VB.
• Knowledge of MVC frameworks, particularly MVC.
• Working knowledge of Visual Studio and the Azure SDK.
• The ability to troubleshoot complex web application issues in an often-ambiguous environment.